Bancassurance Supervisor

As a Sales Officer/Leader (Bancassurance, Agency, Brokers, and Other Distribution Channels), you will be responsible for overseeing our branch office's efficient and effective operation. You will play a crucial role in managing the branch's day-to-day activities, ensuring customer satisfaction, and achieving business objectives. This role requires strong leadership, excellent communication skills, and a deep understanding of our organization's products, services, and goals. Functions (Duties and Responsibilities): 1. Branch Operations Management: - Supervise and manage all branch activities to ensure smooth operations. - Develop and implement operational policies and procedures. - Monitor and evaluate branch performance against established targets and take corrective actions when necessary. - Ensure compliance with company policies, industry regulations, and legal requirements. 2. Team Leadership: - Recruit, train, and develop a high-performing branch team. - Provide guidance, coaching, and support to staff members. - Foster a positive work environment that encourages teamwork, collaboration, and employee growth. - Conduct regular performance evaluations and goal-setting for team members. 3. Customer Relationship Management: - Build and maintain strong relationships with existing and potential intermediaries and customers. - Address customer inquiries, complaints, and concerns in a timely and effective manner. - Identify opportunities to enhance customer satisfaction and loyalty. - Monitor customer feedback and implement improvements as needed. 4. Sales and Business Development: - Develop and execute strategies to achieve branch sales targets and revenue goals in all sales channels (Bancassurance, Agency, Brokers, and Other Distribution Channels). - Recruit productive agents. - Identify market trends, customer needs, and competitive intelligence to drive business growth. - Work closely with the sales team to identify new business opportunities and expand the customer base. - Develop and maintain partnerships with key clients and stakeholders. 5. Financial Management: - Prepare and manage the branch budget, ensuring cost-effectiveness and Profitability. - Monitor financial performance, analyze variances, and take corrective actions as necessary. - Ensure accurate financial reporting and compliance with accounting standards. 6. Risk Management: - Identify and mitigate risks related to branch operations, compliance, and Security. - Implement and enforce security protocols and safety measures. - Report incidents and maintain incident response procedures. Job Skills And Qualifications: - Bachelor’s degree in Business Administration, Management, or a related field (Master's degree preferred). - Proven experience in a leadership role (at least 3-5 years of supervisory/managerial), preferably in branch management or a related field. - Strong understanding of the industry, products, and services offered by the organization. - Excellent leadership, communication, and interpersonal skills. - Proficiency in financial analysis and budget management. - Ability to make strategic decisions and drive results. - Knowledge of relevant regulations and compliance requirements. - Customer-focused mindset with a commitment to delivering exceptional service. - Strong problem-solving and decision-making abilities. - Computer literacy and familiarity with relevant software applications. - Background or knowledge of non-life insurance. - Highly organized with attention to detail. - Ability to multitask, prioritize and deliver results on time under pressure. - Flexibility to meet continuously changing priorities and challenges. - Good written and verbal communication skills. - Ability to work independently and as part of a team. - Sales and Marketing, Customer and Personal Service, Administration and Management - Advanced presentation skills, Above par computer skills (use of MS Offices, Information Management System tools). - Advanced reading and understanding skills required to interpret technical and specialized manuals, and policies. - People management skills; Decision-making skills; Above par communication skills; - Excellent customer management skills; Sales management skills; Driving skill Training Required: Foundational Training such as Basic Non-life Insurance, Advanced courses in Motor, Fire/Property, Marine and Cargo, and Casualty Insurance; Sales Management; Client Management; People Management