It Supervisor

Overview

ABOUT US: Joining Alfamart means becoming part of a dynamic organization, which is key to career success. As the first and only Super Minimart in the Philippines, Alfamart is dedicated to serving local Filipino neighborhoods and communities.

By joining the fastest-growing retail chain in the country, you become part of a team that is making a real difference. You\'ll gain more than just a job; you\'ll have opportunities for growth and development as the company expands across the Philippines. This means advancing your career, learning new skills, and contributing to a company that values its employees and the communities it serves.

Provide 24 x 7 remote and on-site support to store, branch, and warehouse to ensure its on-time opening including continuous operations.

• Support Services: Ensure the on-time IT equipment delivery and setup for the new store opening. Perform pre and final store opening procedures. Perform store grand opening support. Provide first level support in Stores, Branch Back Offices and Warehouses via remote or on-site based on the field helpdesk tickets. Prioritize and resolve day to day system issues/ problems and client requests according to standard processes. Ensure quality service support for all internal clients in Stores, Branch Back Offices and Warehouses. Coordinate with 3rd party suppliers and contractors. Monitor and maintain IT equipment in Stores, Branch Back Offices and Warehouses. Perform 24x7 monitoring. Can work a night shift schedule. Perform end of day tasks and create daily reports. Responsible for writing/sending daily reports as required, tracking and maintaining IT hardware inventory, and process improvement. Documentation of major/critical IT troubleshooting steps, and keeping them up to date. Must be available \"On-Call\" (24x7) \"when business needs arise\" to support the warehouse/store. Actively participate in Business Continuity Planning (BCP) and Disaster Recovery (DR). Perform POS data daily backup. Ensure warehouse and store updated data master. On-time daily sending of Sales Report, SMAC, EDI and swipes.
• Vendor Management: Coordinates with vendors, reported issues that are related to IT units under warranty/contract support. Disseminates support related tasks or responsibilities.

• Basic Hardware and Software troubleshooting
• Documentation
• Proficient in MS Office Application
• SQL and Database Management
• Proficient in Windows, MAC & Linux
• Basic Network troubleshooting and setup
• Knowledgeable in POS Hardware and Software
• Driving Skills is a plus factor
• 6 months - 1 year of working experience in the related field

• Supportive Environment: Work in a collaborative and supportive team that values your contributions.
• Comprehensive Benefits: Health insurance, and other employee benefits including special membership services, employee discounts and employee awards.
• Dynamic Workplace: Be part of a fast-growing company with a dynamic and innovative culture.
• Work Life Balance: paid time off, including vacation, sick, and bereavement leaves, with increases based on tenure.

Please complete the pre-screening questions when you are directed to our Store Operations landing page to ensure your application is fully processed.

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To know more about us, visit AlfamartPHCareers