Team Leader

4 weeks ago

Makati, Philippines Nityo Infotech Inc. Full time

Overview

Team Leader – Payroll and Benefits Administration

Location: 6th Floor, Glorietta 2 Corporate Center, Palm Drive, Ayala Center, Makati City

Work Setup: Hybrid (3 days onsite, 2 days WFH)

Schedule: Monday to Friday | Graveyard Shift

Preferred Industry: BPO Companies

Responsibilities
  • We are looking for a dedicated and experienced Team Leader with a strong background in payroll, benefits administration, and customer service. This role is ideal for someone with a passion for people development, process improvement, and service excellence.
Qualifications
  • Graduate of Business Administration/Management, Accounting, or any related discipline (Highly Preferred)
  • 3–5 years of experience in Customer Service, Benefits Administration, Payroll, HR, or related fields (Required / Highly Preferred)
  • 2–3 years of SME, Mentor, or Supervisory experience (Required)
  • Proven ability to prioritize critical client issues and manage workflow (Required)
  • Proficiency in the use of PC applications (Required)
  • Working knowledge of Payroll and Benefits Administration (Highly Preferred)
  • Effective oral and written communication skills
  • Strong interpersonal, conflict management, and mentoring skills
  • Excellent time management, organizational, and planning abilities
Competencies
  • Delivering world-class service and client satisfaction
  • Thriving in a fast-paced and diverse environment
  • Driving and managing exceptional team performance
  • Collaborating with internal resources across all levels
  • Providing guidance and feedback for continuous development
  • Leading by example with high professional standards
  • Supporting business goals through strategic alignment
  • Communicating effectively across diverse audiences
  • Exercising good judgment and sound business decisions
Preferred Experience
  • Strong coaching and talent development background
  • Experience in project implementation and management
  • Exposure to accounts such as telco, helpdesk, benefits, payroll, and HR administration
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