Senior Commercial Account Executive

Overview Join to apply for the Senior Commercial Account Executive role at Zendesk Location: Manila, National Capital Region, Philippines What You'll Be Doing Drive top-line revenue growth by acquiring new commercial customers and developing innovative strategies for account expansion. Manage and nurture customer relationships ensuring maximum satisfaction and retention, and promoting long-term strategic partnerships. Proactively identify and pursue opportunities to cross-sell additional products and services to existing customers to optimize account revenue and profitability. Leverage data insights, customer intents, and adoption history to effectively prospect new clients and enhance retention strategies, leading to improved conversion rates in new business pipeline and increased retention and expansion of existing clients. Understand and convey the benefits of Zendesk products ensuring alignment with customers’ business objectives to secure customer satisfaction and product expansion. Lead complex and competitive sales cycles utilizing strong communication skills and value selling to articulate compelling business cases. Consistently develop a robust pipeline of qualified opportunities and maintain an accurate forecast to exceed quarterly and annual revenue goals. Establish and maintain executive sponsorship, leveraging industry expertise to build relationships with decision-makers and champions. Collaborate with internal teams to enhance sales strategies and streamline sales execution. Exceed revenue goals on a quarterly and annual basis leveraging weekly and monthly KPIs. What You Bring To The Role BA/BS degree or equivalent experience required. At least 4 years of B2B sales or solution engineering experience, preferably in the SaaS industry with a proven record of exceeding sales targets. Expertise in navigating complex sales cycles and renewals, including multi-month, value-centric processes with proof of concept stages. Experience in managing and expanding customer relationships at various levels. Exceptional presentation, negotiation, and deal closing skills. Experience selling to VP and C-level executives both in person and using remote technology. An entrepreneurial spirit, strong collaboration skills, and a drive for continuous professional growth. Strong knowledge of industry trends and the ability to build relationships with key decision makers. Experience creating and leveraging territory and account plans. Familiarity with key sales tools such as Salesforce, Outreach, and Clari. Ability to travel as necessary. Company & Equal Opportunity Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, and inclusion in the workplace. If you are based in the United States, you can learn about your EEO rights; Zendesk provides reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. We are an AA/EEO/Veterans/Disabled employer. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid working model enables in-person collaboration at Zendesk offices around the world while providing flexibility to work remotely part of the week. If you require a reasonable accommodation to submit this application or participate in the selection process, please email with your specific accommodation request. Seniority level Mid-Senior level Employment type Full-time Job function Sales and Business Development Industries Software Development Referrals increase your chances of interviewing at Zendesk. Get notified about new Commercial Account Executive jobs in Manila, National Capital Region, Philippines. #J-18808-Ljbffr