SAP FICO Lead

3 weeks ago

Philippines Luxoft Full time

Overview Senior SAP FICO Lead – AMS at Luxoft, a DXC Technology Company. This role is responsible for overseeing service delivery, managing a team of SAP FICO consultants, and acting as a key point of contact for clients to ensure successful AMS delivery and satisfaction. Responsibilities Lead the resolution of complex SAP FICO application issues, incidents, and service requests, ensuring minimal business disruption. Provide expert guidance on SAP FICO functionalities, integrations, and business processes. Manage and mentor a team of SAP consultants, fostering a collaborative and high-performance culture. Coordinate work assignments, monitor team performance, and ensure timely delivery of services in line with SLAs and KPIs. Interface directly with clients to understand business needs, manage expectations, and ensure satisfaction with AMS delivery. Represent the company in client meetings, service reviews, and escalations with professionalism and confidence. Apply knowledge of industry-standard service management frameworks (e.g., ITIL, COBIT, ISO 20000) and agile methodologies (e.g., Scrum, SAFe) to drive service excellence. Utilize enterprise-grade service management tools (e.g., ServiceNow, JIRA, BMC Remedy) to manage incidents, changes, and service requests. Support continuous improvement initiatives, including automation, process optimization, and knowledge management. Ensure compliance with security, audit, and regulatory requirements. Mandatory Skills Bachelor's degree in Information Technology, Finance, or a related field. 8+ years of experience in SAP FICO, with at least 3 years in a leadership or AMS role. Familiarity with service management frameworks and tools (examples include ITIL, ServiceNow, JIRA, etc.). Exceptional communication and interpersonal skills - able to build trust and rapport with clients and team members alike. Client management and stakeholder engagement - experienced in managing client relationships, handling escalations, and representing the company professionally. Team leadership and mentoring - inspires, develops, and motivates team members to achieve their best. Analytical and strategic thinking - uses data and insight to drive decisions and improvements. Adaptability and resilience - thrives in dynamic environments and manages change effectively. Problem-solving mindset - proactive in identifying issues and driving timely resolutions. Nice-to-Have SAP FICO certification is preferred; certifications in service management or agile delivery are a plus. Languages Not specified in the original description. Seniority level Mid-Senior level Employment type Full-time Job function Information Technology, Engineering, and Project Management Industries IT Services and IT Consulting and Software Development Referrals increase your chances of interviewing at Luxoft by 2x Note: This refined description excludes non-essential boilerplate and unrelated postings while preserving the core responsibilities and qualifications relevant to the SAP FICO Lead role. #J-18808-Ljbffr

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