Branch Operations Head

4 weeks ago

Dagupan, Philippines City Savings Bank Full time

Be part of a purpose-driven bank that values simplicity, integrity, magis, and ubuntu. We are looking for a Branch Operations Head for our Dagupan Branch who will lead and inspire a branch team to deliver excellent service, ensure smooth day-to-day operations, and uphold the highest standards of compliance and customer care. What You’ll Do Oversee branch operations and service delivery to ensure compliance with bank policies, regulatory standards, and audit requirements. Safeguard the bank by ensuring zero operational losses, strict controls, and risk management. Drive financial performance by boosting productivity, reducing costs, and promoting branch telesales. Enhance customer experience by addressing inquiries and complaints with speed, empathy, and professionalism. Ensure operational efficiency through proper cash handling, record-keeping, approvals, reporting, and security of branch assets. Lead, mentor, and motivate branch personnel—fostering teamwork, professional growth, and high engagement. Build strong relationships with clients, DepEd partners, regulators, and other stakeholders. Support strategy execution by finding innovative solutions to improve processes and service delivery. Job Requirements: Minimum of 5 years of experience in a branch operations or retail banking management role Thorough understanding of banking regulations, policies, and best practices Excellent leadership and people management skills, with the ability to motivate and develop a team Strong problem-solving and decision-making abilities, with a focus on risk mitigation Proficient in financial analysis and reporting, with a keen eye for detail Excellent customer service orientation and the ability to build positive relationships with clients Bachelor's degree in Business, Finance, or a related field, or an equivalent combination of education and experience #J-18808-Ljbffr

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