Threat Response Coordinator

Overview

This position is more than just security—it is the lifeblood of the company. We are looking for someone who wants to increase their skills and make a real difference in security. We are seeking experienced people, preferably with background in monitoring, loss prevention, emergency dispatch or alarm call centers, to join our team. The role involves understanding the inner workings of surveillance monitoring, including duties related to calling 911 Emergency operators in the US. Protecting our customers and delivering the best protection is our top priority. The role requires 40 hours of specialized training, designed around our own brand of security.

• Using in-house technology, review actual, live events and determine the plan of action: address the subject, contact 911 dispatch, trigger a siren or contact the homeowner.
• Provide home monitoring via cameras and, if necessary, intervene to warn off trespassers and potential thieves.
• Review events that trigger our AI security systems on the perimeter of customer homes, businesses and properties. If necessary, contact the threat via 2-way audio in the customer’s perimeter, contact 911 emergency, or both to address the threat. Our system is designed to predict, prevent, and protect customer homes and businesses from crime by identifying threats and addressing them.
• Provide internal feedback as an advocate for customers: identify and escalate priority issues, build processes to identify and avoid repeat mistakes/issues.
• Assist in providing feedback on internal processes for managing our central security station.
• Work with customer service teams and engineering to refine our system.

• Minimum of college-level education; completion of a four-year degree is preferred.
• Strong communication skills.
• Preferably a year of experience in security/law enforcement/emergency dispatch, surveillance.
• Love of technology Proficient in relevant computer applications (e.g., web browsing, email).
• Type 35 WPM minimum.
• Be proficient in communicating in stressful situations. You will be trained and tested. Calling 911 in an emergency requires calmness and clarity of thought
• Be comfortable using your voice. You will need to communicate with customers courteously, 911 clearly and concisely, and suspects firmly and confidently.
• Curiosity and willingness to intervene and investigate situations without hesitation.
• Ability to work on various shifts and overtime as needed.
• Willing to work onsite in Pampanga.

Earn as much as Php 32,000

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, or any other characteristic protected by law. Genfinity as an Equal Opportunity Employer believes in each person’s potential, and we’ll help you achieve yours. All information will be kept confidential according to EEO guidelines.

Privacy Notice & Consent: We value your privacy. By submitting your information through this form, you are applying for a position at Genfinity Philippines, Inc. and voluntarily providing personal information, including your name, contact details, and resume. This information will be collected and processed solely for recruitment purposes, including evaluating your qualifications, assessing your skills, verifying your background, and contacting you about your application. Your personal data will be processed in accordance with the Data Privacy Act of 2012. You have the right to access, correct, or withdraw your data at any time. For more information, please refer to our Privacy Policy or contact our Data Protection Team at By submitting this form, you acknowledge that you have read and understood the Privacy Notice and give your consent to the collection and processing of your personal information by Genfinity Philippines, Inc. for recruitment purposes.