Laguna - Prior Authorization Specialist (Healthcare) (Open)

4 weeks ago

Biñan, Philippines Ubiquity Global Services, Inc. Full time

What You e2ll Do Head: Use your expertise to provide accurate, efficient, and personalized solutions to our customers.Handle customer inquiries via phone, email, or chat with professionalism and accuracy. Troubleshoot issues and provide effective resolutions by leveraging company knowledge and tools. Continuously learn about our products, services, and processes to enhance the customer experience. Heart: Build meaningful connections with every interaction.Show genuine care and empathy in addressing customer needs and concerns. Foster a positive experience by being a brand ambassador for Ubiquity's people-centric culture. Uphold our commitment to diversity, inclusion, and respect in all communications. Hustle: Demonstrate resilience and a drive to deliver excellence.Meet or exceed key performance metrics, such as response time, resolution rate, and customer satisfaction scores. Adapt to challenges with a proactive mindset and a solutions-oriented approach. Work collaboratively with team members to improve processes and achieve shared goals. What We e2re Looking For Exceptional communication skills ffboth verbal and written. A knack for problem-solving and thinking on your feet. Ability to work under pressure while maintaining a positive and professional demeanor. A high level of adaptability to embrace new tools, technologies, and procedures. Prior customer service experience is a plus but not required fwe e2ll provide the training you need to succeed Why Join Us Head: Access to career development programs that help you grow professionally and personally. Heart: Be part of a people-first culture that values your contributions and supports your aspirations. Hustle: Thrive in a dynamic, fast-paced environment where your hard work and dedication are celebrated. At Ubiquity, we3re more than a workplacewe 0027re a community that a028s invested in your success. If you e2re ready to make an impact and grow with us, apply now and experience how we bring Head, Heart, and Hustle to life every day. Apply today and start your journey with Ubiquity #J-18808-Ljbffr

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