Consultant, Asia Pacific Stakeholder Engagement Plan

Consultant Asia Pacific Stakeholder Engagement

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Role Overview:

The Business Consultant is responsible for delivering high quality service as outlined in the Service Level Agreement to clients in contract staffing accounts and temporary candidates by matching skills of qualified associates to client vacancies, developing and retaining business by providing outstanding client service and quality, commercial solutions to Fully Managed Services requirements and performing a variety of administrative tasks that support the overall mission of quality performance and service.

Responsibilities:

• Create a prospect list on the major account clients for the weekly telesales calls;
• Forward Manpower marketing materials, updates and information to prospect list
• Apply the key skill selling (KSS) approach to market good candidates to the major account clients;
• Develop a thorough understanding of clients\' peak period and ensure pool of suitable candidates for key skills selling

CLIENT MANAGEMENT

• Partner with the Talent Acquisition Team to ensure timely delivery of manpower requests
• Advise clients on HR/Industrial relations & organizational safety & health issues.
• Conduct associates\' orientation and implement reward & recognition programs to develop good candidate relationships.
• Provide solutions to resolve associates/customer related issues/complaints and ensure that 1- 2 service visit per month is being followed.

HR and ADMINISTRATION

• Arrange contracts for new clients and candidates, ensuring that terms and conditions are duly signed.
• Prepare monthly and quarterly reports for each entity.
• Verify invoices and pursue overdue accounts for resolution.
• Confirm the issuance and adequacy of purchase orders (POs).
• Handle reimbursements and commission payouts.
• Input contract data into CWS system.
• Monitor leave credits and oversee employee disciplinary hearings

Requirements:

• Possesses a degree in Human Resource Management, Psychology, Business Discipline and Other related qualifications.
• At least 3 years of experience in HR Operations, Client Management, or any relevant field.
• Preferably has exposure to a staffing firm or any similar environment
• Has strong knowledge on Philippine Labor Law
• Demonstrate good negotiating and strong customer service skills
• Excellent oral and written communication skills

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2

Digital Business Consultant

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FIND YOUR \"BETTER\" AT AIA

We don\'t simply believe in being \"The Best\". We believe in better - because there\'s no limit to how far \"better\" can take us.

We believe in empowering every one of our people to find their \"better\" - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.

If you believe in better, we\'d love to hear from you.

About the Role

The Digital Business Consultant should have the ability to thrive in a fast-paced, dynamic environment, and be a deadline driven self-starter. Reporting to the Customer Operations Tribe Squad Lead, this role is expected to develop relationships will all levels of Operations executives, staff, vendors, and is expected to help drive the overall Operations Strategy through the implementation of new solutions, campaigns, BAU initiatives, and key transformation projects that will help achieve the OKRs of the Customer Operations Tribe.

He is responsible in discovering new and innovative solutions, establishing, reviewing, and realigning processes to improve efficiencies. Ensuring quality and timely delivery of technology, systems, and procedural changes. Help all the stakeholders in managing the changes being introduced.

The role is expected to effectively collaborate with Operations business owners and IT Delivery Leads to ensure that business goals are achieved, and investments are maximized.

Roles and Responsibilities:

Operations Product Delivery

• Work with the Product/Process owners and Squad Lead in executing the product vision and strategy on supported value stream
• Support in establishing the long-term goals and direction of the product, including its core value proposition and target market.
• Create a roadmap that outlines the planned features, releases, and milestones for the product.
• Ensuring the product strategy and roadmap align with the overall business goals and priorities.
• Process Optimization
• Identify opportunities for process improvements, automation, and digital transformation.
• Analyze, develop, redesign, and cascade new processes that will eliminate inefficiencies and improve productivity thru the implementation of new technology, systems or the enforcement of procedural changes.
• Translate the business process and requirements into high quality and development ready user stories
• Prepare high quality functional stories with success criteria with full traceability to the business requirements.
• Contribute to developing key performance indicators (KPIs) to measure processes efficiency and effectiveness.
• Delivery Excellence
• Spearhead the review of the capabilities of systems and processes being used and propose necessary enhancements. He/She should validate the output of solutions developed by IT against the defined processes and user specifications
• Design strategies and implementation plan to ensure that for User Acceptance Testing all possible scenarios have been identified. Ensure that results are acceptable.
• Act as a reliable SME for systems and processes that are being implemented in Operations. He/She is expected to understand the nature o each activity, the context as to why it is being done, the basis upon which it is being implemented and the logic as to how it is being done. On the other hand, he/she should be able to know how to reverse and correct issues or prevent them if possible.
• Provide training and support to employees during the transformation process.
• Spearhead communications with other departments and external partners to ensure that their requirements are considered in the implementation of new processes and system enhancements.
• Support production systems.
• Candidate must possess a bachelor\'s degree (4-yr course) or above from leading colleges or universities, with preference to Information Technology, Industrial/Management Engineering, Business Management or Accounting
• 5 years of experience in business analysis, process reengineering or systems and control implementation
• Proven track record of successful delivery of operational transformation programs and projects
• Deep understanding of insurance operations, processes, and systems
• Strong analytical, business analysis and problem-solving abilities
• Strong leadership and interpersonal skills.
• Excellent communication, collaboration, and presentation skills
• Highly organized and able to manage multiple small to medium size priorities without compromising timely delivery.
• Proficiency in relevant software applications (e.g. project management tools and data analysis tools
• Knowledge in MS Office (Word, Excel, PowerPoint, Visio, Project) and Power BI.
• Background in Life Insurance/ Banking Preferred Considerations
• Lean Six Sigma Certification and/or Human Centered Design
• Product management and development experience
• Experience with digital transformation initiatives, including automation, AI and cloud technologies

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

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3

Export Specialist – Asia Pacific

Taguig, National Capital Region ₱60000 - ₱80000 Y The Offshore Hive Inc.

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About The Offshore Hive Inc.

Founded in 2022, The Offshore Hive is a trusted provider of offshore BPO talent that unlocks business efficiency and profitability.

Many of our clients go to us for integrated freight BPO solutions in Australia and New Zealand. In reality, we can offer our expertise to any company in the world that wants to grow and scale further.

Whether you\'re looking to streamline freight forwarding processes or hire quality offshore talent, our team is ready to move the needle with you.

Job Title: Export Specialist (with CargoWise experience)

Location: Work from home

Job Type: Full time

Time Requirements: Monday to Friday Dayshift (PHT)

Tools and Equipment: Will be provided

About the Role:

We are seeking an experienced Export Specialist with expertise in managing shipments across the Asia-Pacific (APAC) region. The ideal candidate will have a strong background in international logistics, export compliance, and hands-on experience using CargoWise for shipment execution and documentation.

This is a work-from-home role, providing flexibility while requiring excellent communication, organizational skills, and the ability to manage time-sensitive export processes.

Key Responsibilities:

• Handle day-to-day export operations focusing on the Asia-Pacific region.
• Process export documentation including commercial invoices, packing lists, export declarations, and bills of lading.
• Manage shipments via CargoWise – entering, tracking, and updating export files.
• Coordinate with carriers, airlines, freight forwarders, and customs brokers to ensure timely cargo movement.
• Ensure compliance with international trade regulations, export control laws, and destination-country requirements.
• Track shipments, monitor delivery timelines, and proactively address delays or exceptions.
• Communicate effectively with clients and internal stakeholders regarding shipment status and requirements.
• Maintain up-to-date knowledge of APAC export regulations and logistics requirements.
• Collaborate with internal teams (operations, customer service, finance) to ensure smooth end-to-end export processes.

Qualifications:

• Minimum 2–3 years of experience in export operations, preferably with focus on the Asia-Pacific region.
• Proficiency in CargoWise is required.
• Strong knowledge of international export documentation and trade compliance.
• Excellent organizational skills and high attention to detail.
• Strong communication skills (verbal and written) with multicultural awareness.
• Ability to work independently in a remote environment.
• Bachelor\'s degree in Logistics, International Trade, or related field (preferred but not mandatory).

Work Setup:

• Full-time, permanent remote role
• Flexible working hours with some overlap with international time zones

Why Join Us?

• Work from the comfort of your home
• Be part of a dynamic and supportive global logistics team
• Gain exposure to international clients and processes
• Competitive compensation based on experience

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4

HR Operations Specialist – Asia Pacific

Pasig City, National Capital Region ₱ - ₱ Y Iron Mountain

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At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That\'s why we need smart, committed people to join us. Whether you\'re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth stor y while evolving your skills in a culture that will welcome your unique contributions? If so, let\'s start the conversation.

• Designation - HR Operations Specialist
• Location – Philippines (Pasig City, 1600 National Capital Region)
• Working mode - Hybrid
• Experience - 5+ years\' experience in Payroll and HR Operations

HR Operations

• Provides process expertise to aid in the resolution of escalated (Tier 3) process questions or issues from the Regional Service Delivery Hub team; liaises with CoE as needed to get resolution
• Works with Regional Service Delivery Hub team, CoEs to obtain and vet process and technology change requests related to functional area; works with CoEs and suppliers to test and sign off on Workday configuration changes.
• Coordinates with the CoE and Regional Hub teams to ensure Service Delivery Hub Tier 0 and Tier 1 documentation is maintained; maintains IRM process documentation related to functional area
• Ensures Regional Service Delivery Hub team is communicated to and trained on new processes and updates to existing processes (train-the-trainer); coordinates communications
• Works closely with Regional Service Delivery Hub Teams to understand the \"voice of the customer\" and explore continuous improvement opportunities.
• Manages continuous improvement efforts between Regional Service Delivery Hub, CoEs and technology suppliers, adhering to IRM and supplier change control and demand management processes;
• Ensure good data management and record keeping. Maintain employee P-Files

Payroll Operations Responsibilities:

• Ensuring accurate and timely processing of payroll cycles by providing complete and accurate data to Payroll Servicing Team
• Addressing escalated Tier 3 payroll inquiries and communicating resolutions to the HR Operations (HRO) supplier and in-country payroll provider.
• Managing escalated Workday AMS or Data Management payroll tickets, including triage, information gathering, and resolution or escalation to the Workday AMS provider.
• Coordinating with operational counterparts within the HRO supplier organization.
• Providing input and participating in educating process users on new and updated payroll processes.
• Collaborating with technology vendors, in-country payroll providers, and HRO suppliers to resolve specific payroll issues.
• Responsible to Perform Payroll related Year End activities
• Support Statutory reporting requirements including visits to Govt. offices as required
• Performing functional testing in systems such as Workday.
• Manage Payroll Systems and Payroll vendors
• Participating in root cause analysis efforts for payroll-related performance deficiencies

Requirements:

• 5+ years experience in HR, with working knowledge of a wide range of HR practices
• Demonstrated experience with year-end Rewards processes and executing on annual merit, bonus and other related activities
• Ability to train others on technical and process-based knowledge in a simple and easy-to-understand manner
• Demonstrated ability to work collaboratively and build strong partnerships with key stakeholder groups
• Experience working within Workday HCM System or another Tier 1 SaaS provider; ability to translate business requirements to a third party to configure the solution
• Prior experience with Case Management tool especially ServiceNow preferred
• Strong business process definition and analysis skills
• Ability to organize and lead the entire lifecycle of a projectAbility to work effectively in high-pressure situations that require sound decision making
• High degree of comfort with change, with the skill to easily shift priorities to meet business needs
• Strong analysis, problem solving, proactive root cause analysis, customer interfacing and conflict resolution skills.

Compliance Obligations:

• It is the responsibility of every Iron Mountain employee:
• to comply with all applicable laws, rules, regulations, and company policies
• to exhibit ethical behavior in accordance with our Code of Ethics and Business Conduct
• to complete required training within the allotted time frame

Every Iron Mountain employee has an obligation to promptly report issues and violations.

Iron Mountain is an equal opportunity employer, and does not discriminate on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, marital status, age, sexual orientation, disability, veteran status or other legally protected classifications under applicable federal, state, or local laws in making employment decisions.

To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE

Requisition:
J

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Director, Public Policy, Asia Pacific

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Our Purpose

Director, Public Policy, Asia Pacific

Overview

The Public Policy team is looking for a Director to help drive our engagement with Government, opinion formers, regulators and others in the payments community. The ideal candidate should be passionate about policy, intellectually curious, analytical and brings an understanding of the technology industry.

The Role

Based in Manila, this role leads Mastercard\'s public policy advocacy efforts across Philippines and the APAC region and will be responsible for direct lobbying and influencing, educating policy makers and various governmental/legislative bodies to positively impact laws on electronic payment systems, Mastercard, and our customers around the world.

• Executes legislative strategy for a specific business area or market and works to continuously refine its application
• Liaises and develops relationships with legislative policymakers at the global, federal, state, and local levels to advocate on issues impacting Mastercard\'s business
• Leads and executes the delivery of strategic public policy outreach programs related to issues management, social responsibilities, etc.
• Manages the relationship with outside counsel, external consultants, and/or contract lobbyists on legislative policy matters
• Mentor others while serving as a technical expert and sharing specialist knowledge on a specific legislative policy area and/or market

All About You

• The ideal candidate will have a distinguished track record as a high achieving government relations executive with a demonstrated capacity to build and execute programs that support business growth within a dynamic and changing corporation.
• Professional level written and spoken English communication and interpersonal skills as a foundation for developing and maintaining good internal relationships at all levels, cross-functionally and across business units and geographies within Mastercard.
• Educated to degree level, with at least 10 years management experience in similar Public Policy/Government Relations roles in a major multinational business or agency or high-profile association and with experience in dealing with Government in terms of frequency and quality of relationships.
• Familiarity with current political, legal, regulatory and market trends impacting Mastercard and the ability to analyze the impact of legislation and develop strategies to move the company\'s interest forward.
• A team player who will work well with senior business and functional leaders of Mastercard. Must be able to work independently and constructively as a collaborative team-player. High-energy, self-motivated.
• Possesses an excellent analytical approach to problem solving, ability to develop creative solutions to complex problems, able to deal with short deadlines and work productively in high pressure situations in dynamic commercial and policy environments.
• Willing to travel regionally and occasionally to global headquarters in Purchase, New York.

Corporate Security Responsibility

• All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
• Abide by Mastercard\'s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard\'s guidelines.

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