Remote Senior Microsoft Service Desk Engineer
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Satellite Office seeks a senior escalation engineer to own Level 3 tickets across Microsoft 365, Entra ID, Intune, Azure and Windows Server. The role is fully remote, offering ownership in a fast-growing MSP environment.
You will tackle 15–20 complex tickets weekly, explain fixes in plain language, mentor Level 2 engineers, and automate repetitive tasks with PowerShell. Two Microsoft certifications per year are encouraged.