Team Lead
4 weeks ago
Are you a data-driven leader with a passion for optimizing performance in contact centre operations? Do you thrive in fast-paced environments where data analysis and strategic decision-making are key to success? If so, we want you to join our team We are seeking a results-oriented Team Leader to oversee our outbound contact centre team. In this role, you will be responsible for driving data-informed strategies, enhancing team performance, and ensuring compliance with quality and regulatory standards. Your ability to analyze performance metrics, identify trends, and implement improvements will be crucial in achieving key business objectives while delivering outstanding customer experiences. Key Responsibilities Utilize data analysis tools (Power BI, CRM, and performance monitoring platforms) to drive informed decisions and optimize team efficiency Lead, coach, and mentor a high-performing outbound team to exceed KPIs Conduct Individual Performance Sessions and implement quality management frameworks Deliver training and leverage performance insights to continuously improve team output Ensure compliance with regulatory and quality standards Analyze call centre data to identify trends, assess team productivity, and recommend process enhancements Maintain a strong focus on agent retention, engagement, and satisfaction Qualifications Minimum 3 years of leadership experience in contact centre operations Proven track record in data-driven decision-making and managing high-performing outbound teams Advanced English communication skills (IELTS 7.0 or equivalent) Demonstrated success in coaching, mentoring, and process improvement Commitment to fostering a data-centric, high-performance team culture Experience with performance monitoring, reporting tools, and predictive analytics #J-18808-Ljbffr
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Team Lead
2 weeks ago
Pasig, National Capital Region, Philippines bd-7549-4dc1-8c65-4d1d8cc09d3f Full time ₱2,000,000 - ₱2,500,000 per yearMain activities and responsibilities includes:Accountable for business and project delivery of high-quality engineering design and drafting of major roads and other transport projects and meet revenue projection and client expectation.Provides necessary technical leadership, mentoring, and guidance to the bridges and civil structures design and drafting...
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Operations Team Lead
2 weeks ago
Pasig, National Capital Region, Philippines Private Advertiser Full time ₱900,000 - ₱1,200,000 per yearJob Title: Team Leader (Ecommerce/Technical Accounts)Are you ready to lead and inspire?We are seeking a dynamic and driven individual who is a college graduate from a reputable institution, preferably in Computer Engineering, Information Technology, or another tech-related field. If you have a passion for technology and a track record of success, especially...
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Team Lead
3 weeks ago
Pasig, Philippines Manpower Core Group Inc. Full timeResponsibilities: Supervise and lead a team of nurses or healthcare professionals, ensuring they meet performance standards. Conduct regular performance evaluations, provide constructive feedback, and identify areas for improvement. Provide guidance and mentorship to team members, fostering professional development. Ensure compliance with organizational...
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Quality Team Lead
2 weeks ago
Pasig, National Capital Region, Philippines Enshored Full time ₱180,000 - ₱300,000 per yearESSENTIAL DUTIES AND RESPONSIBILITIES• Leads a team of Quality Analysts● Conduct quality assurance evaluations (internal audits) based on samples for employees to improve their overall competence which identifies both strengths and development opportunities·● Perform analysis on quality trends and flag quality-related risks to the project...
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USRN Team Lead
4 weeks ago
Pasig, Philippines HRTX Full timeResponsibilities Lead and manage a team of USRNs involved in clinical functions such as utilization management, case management, prior authorizations, appeals, or claims review. Track and evaluate team performance against established KPIs and SLAs, ensuring quality, productivity, and timely delivery. Ensure full compliance with HIPAA, client-specific...
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PHRN Team Lead
1 week ago
Pasig, National Capital Region, Philippines Omega Healthcare, Ortigas Pasig City Full time ₱450,000 - ₱660,000 per yearDuties & Responsibilities· Monitor activities of Nurses to assess schedule adherence, accuracy, quality, productivity, timeliness and compliance with job requirements, policies and procedures. Report updates to management.· Provide basic on-the-job training for direct reports and serve as a resource to address questions related to the policies, processes...
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Team Lead
4 weeks ago
Pasig, Philippines EROAD Limited Full timeThe Tech Support Team Lead is a hands‑on leader who supports and develops a technical support team, ensuring customers receive best‑in‑class service while contributing directly to case resolution. This role combines individual contribution with team leadership—balancing frontline ticket handling, escalations, and coaching to drive performance and...
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Application Development Team Lead
4 weeks ago
Pasig, Philippines VST ECS Phils Inc. (Former MSI-ECS Phils. Inc.) Full timeResponsibilities Participates in the establishment of standard operating procedures, policies, guidelines, and standards for application development and support. Participates in the establishment of Application Development Section’s quality objectives, risk management and opportunity management plans. Works closely with the Business Systems Analyst and...
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Workday Finance Team Lead
1 week ago
Pasig, National Capital Region, Philippines Aurecon Australasia Pty Ltd Full time ₱1,200,000 - ₱2,400,000 per yearThe Workday Finance Team Lead is responsible for the quality, capability, and performance of a team of software engineers delivering and supporting Workday solutions, including Financials, Reporting, Professional Services Automation (PSA) and Adaptive Planning. This role ensures the supply of skilled, high-performing engineers, while partnering with product...
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Team Lead, Accounting Services
3 weeks ago
Pasig, Philippines PFV Human Resources Consulting Full timeHybrid - Pasig 1-3 Yrs Exp Bachelor Full-time Job Description We are seeking a highly skilled and experienced Team Lead to join our Accounting Services Team. This is a pivotal leadership role that will help build and develop a pioneering accounting team responsible for delivering high-quality accounting services, specializing in Accounts Payable (AP),...