Azure Cloud Support Analyst
2 months ago
Schedule: Rotational Shift
Essential
- Previous hands on experience in Azure Cloud Support , Software, Applications or Helpdesk Teams.
- Experience in supporting Cloud technologies,
- Excellent communication/organization skills, command of business English
- Experience of dealing with several different client problems each day, researching to find the answers, communicating directly with the client both verbally and in writing.
- Experience of reporting technical, functional and operational problems and resolutions to the development team.
- Experience in working in multiple time-zones/countries and rotating shift systems to align with business demands.
- Excellent analytical and problem-solving skills in order to identify and respond to unexpected or disruptive events
- Must have hands on working knowledge of Microsoft Office Applications with Excel
Desirable
- Strong educational level or Service Management qualification
- Working knowledge of Service Management products like ServiceNow
- Other non-English languages would be useful
- Knowledge of Cloud Computing and an interest in developing knowledge, achieving certification and developing in this field.
Qualifications/Experience that would be advantageous for the position:
Familiarity with ITILv3 or ITIL v4
MS Excel
ServiceNow
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