Customer Support Specialist

About ElevenLabs ElevenLabs is a research and product company defining the frontier of audio AI. Millions of people use our technology to read articles, voice over videos, and restore voices lost to disability. Leading developers and enterprises worldwide use ElevenLabs to build intelligent agents for support, sales, and education. We launched in January 2023 with the first AI model to cross the threshold of human-like speech. In January 2025, we raised a $180 million Series C round, valuing the company at $3.3 billion. By September 2025, that valuation doubled to $6.6 billion as we surpassed $200 million ARR in under three years. Our mission is to build the most important audio AI platform in the world, solve AI audio intelligence, and make information accessible in any voice, language, or sound. Our core offerings are our Creative Platform and the Agents Platform, powered by proprietary Text to Speech, Speech to Text, and conversational AI models. We are just getting started. If you want to work hard and create lasting impact, we would like to hear from you. How we work High‑velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy. Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you. AI first: We use AI to move faster with higher‑quality results. We do this across the whole company—from engineering to growth to operations. Excellence everywhere: Everything we do should match the quality of our AI models. Global team: We prioritize your talent, not your location. What we offer Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible. Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact—beyond your immediate role and responsibilities. Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend. Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose. Annual company offsite: Each year, we bring the entire team together in a new location—past offsites have included Croatia and Italy. Co‑working: If you’re not located near one of our main hubs, we offer a monthly co‑working stipend. Contracting Role This is a contracting role that is fully remote. About The Role Rapid Response: Quickly and effectively resolve customer support tickets, ensuring a seamless user experience and customer empathy. Creative Problem‑Solving: Challenge yourself by applying your technical expertise to troubleshoot issues and provide straightforward, user‑friendly solutions. Keeping Things Top‑Notch: Stay informed about developments, proactively and reactively contribute to documentation and help center articles to ensure users have the information they need when they need it, and serve as the liaison between customers and the company. Building a Safe Space: Take pride in your role as a guardian of our community by actively ensuring that user‑generated content complies with our guidelines, maintaining a respectful and secure environment. Who You Are Passionate about audio AI driven by a desire to make content universally accessible and breaking the frontiers of new tech. Highly motivated and driven with a strong work ethic. Analytical, efficient, and strive on solving complex challenges with a first‑principles mindset. Consistently strive for excellence, delivering high‑quality work quickly and exceeding expectations. Take initiative and work autonomously from day one, prioritizing learning and contribution while leaving ego aside. What You Bring 2‑3 years experience in a technical customer support department in SaaS or at a high‑growth technology company. Experience working in a start‑up with international teams in a remote setting. Experience troubleshooting technical issues related to APIs or browser errors. A detail‑oriented mindset with a focus on delivering high‑quality work. Autonomous and execution‑focused mindset. General interest in AI and technology (you will get extra points if you are already an ElevenLabs user). Benefits High‑velocity innovation: Rapid experimentation, lean autonomous teams, and minimal bureaucracy. A truly global team: Collaboration with teammates across 30+ countries, a global customer footprint and office hubs in New York, London, and Warsaw. Annual company offsite for the whole team to get together. Remote first: We prioritize your talent, not your location, with structured asynchronous workflows for maximum impact and minimal meetings. Continuous growth: Collaborate with AI leaders, shape your path, and contribute where you excel most. #J-18808-Ljbffr