Conformance Analyst

Conformance Analyst (with product conformity experience)

• Full-time

We are SGS – the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for quality and integrity. Our 93,000 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world.

Back-office execution role supporting TFS Switzerland operations. The position owns rules-based processing, documentation, certification handling and trade follow-up. Customer-facing relationship management and commercial activities are retained by SGS Switzerland.

Primary Responsibilities

• Processing of inspection requests, including review of accuracy and completeness of Requests for Inspections
• Back-office execution of the registration and licensing process
• Ensuring CoC issuance, amendments and replacement as per country standards
• Acting as back-office interface between SGS Switzerland and the trade for case execution
• Ensuring processing quality, timeliness and adherence to agreed service levels

Specific Responsibilities

At all times, complieswith SGS Code of Integrity and Professional Conduct.

Ensuring SR registration and, when applicable, creating hard files with relevant documents

Validating external parties in the Operations system

Transmitting relevant contractual documents to the Certification Center (CC) for processing

Receiving Conformity Assessment Instructions from CC and acting upon them

Requesting quality and transaction documents from exporters/producers as instructed by CC

Generating invoices, following up with exporters for payment, and registering payments

Contacting the trade for resolution of discrepancies and requests for additional information (client follow-up)

Monitoring and resolving Blocking Actions under TC/SA role; following up for missing information; ensuring timeliness of certificate issuance (first-level escalation)

Following up with LO / exporter for importer / authority acceptance in case of discrepancies

Coordinating CoC issuance; where printing on security paper and physical delivery is required, liaising with the Switzerland office (physical step remains local)

Monitoring of inspection execution, sampling and testing, when applicable

Entering and managing orders in group-sanctioned systems; managing documents and communication in group-sanctioned tools

Preparing regular job status reports for the Switzerland operation

Complying with QMS procedures, IVP rules and Country Instructions; assisting in QMS maintenance

Handling day-to-day operations in a timely, complete and proper manner

Comply with all SGS policies including Quality, Health & Safety, Environmental and Code of Integrity

Act at all times in accordance with SGS values, including professionalism, respect and inclusion

• University degree or equivalent professional qualification (min. 3 years' relevant sector/company experience)
• Minimum 2 years' experience in trade / import-export back-office operations
• Experience in SGS TFS services is an advantage
• Fluent English (working language with the Switzerland team); German an advantage
• Strong attention to detail and accuracy in document and data processing
• Proficiency with operational systems (LIMS and group-sanctioned order/document tools)
  • Hybrid work arrangement may differ depending on affiliate country, should be amenable to be onsite for 2 to 6 months.