IT Site Supt Tech | Davao Lanang

1 week ago

Davao City, Philippines ibex Full time

Join to apply for the IT Site Supt Tech | Davao Lanang role at ibex Get AI-powered advice on this job and more exclusive features. Responsibilities The Junior IT receives and responds to workflow requests in the form of trouble tickets through the Remedy ticketing system. Spots problem trends as they emerge, reducing overall numbers of problems through effective root cause analysis and long-term fixes. Performs installation, relocation, troubleshooting, repairs and preventative maintenance of desktop devices and software applications. Organizes and addresses assigned tickets in appropriate priority order. Drives site‑level implementations of new PC hardware, application rollouts, and client‑specific ramp activities as it relates to the desktop. Supports corporate IT as “the hands” at the site to address issues with voice and data infrastructure. Analyzes, evaluates, and prioritizes workload of PC techs in the region. Accountable for all PC support delivery quality for the assigned region. Responsible for IT inventory/asset management for the assigned region. Develops site‑level standard operating procedures and supporting documentation with minimal supervision. Qualifications Minimum of a Bachelor’s/College Degree in Computer Science/Information Technology or equivalent. At least 1 year(s) of working experience in the related field. Willingness to work in Davao - SM Lanang Premier. Preferably 1-4 years of experience specializing in IT/Computer‑Hardware or equivalent. Full‑Time position(s) available. At least 2 years of desktop support experience or a combination of education/certifications and experience. A+ certification is an advantage; MCDST desired; current MCSE highly desirable. Experience supporting desktops, laptops, handheld devices and some remote voice/data infrastructure. Experience working in a large, fast‑paced call center environment utilizing VOIP technology. Advance knowledge of Windows XP and Windows 7. Good understanding of Active Directory, GPOs, and software deployment. Strong team player with a positive attitude and tenacity to complete the mission. Excellent communicator/facilitator; ability to interface with clients at all levels. Ability to effectively partner and build relationships with key internal business clients and supporting staff. Uses consensus approach to drive site-wide changes and initiatives. Highly proactive; addresses site‑level issues with appropriate sense of urgency. Willingness to travel and be assigned in different locations. Willingness to work on Graveyard shift, render Overtime and be on‑call. Seniority level Entry level Employment type Full-time Job function Information Technology Industries Outsourcing/Offshoring Referrals increase your chances of interviewing at ibex by 2x. Sign in to set job alerts for “Information Technology Superintendent” roles. We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr

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