Technical Support Specialist
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About the role
We are looking for a Technical Support Specialist to provide technical assistance to employees and ensure smooth day-to-day IT operations. The role involves troubleshooting hardware and software issues, providing onsite and remote support, managing IT equipment, and resolving technical concerns within agreed service levels.
Key responsibilities
Provide technical support for laptops, desktops, printers, mobile devices, and other IT equipment.
Troubleshoot hardware, software, network, and Microsoft 365-related issues.
Install, configure, deploy, and maintain computers and other IT devices.
Manage IT assets, including inventory, equipment tracking, and device collection.
Log, monitor, and resolve incidents and service requests using ServiceNow or similar tools.
Assist with network connectivity, meeting room equipment, and video conferencing systems.
Coordinate with internal IT teams and external vendors to resolve technical issues.
Provide timely and professional support to employees, including senior management.
About you
At least 2-4 years of experience in IT Support, Service Desk, Helpdesk, or Deskside Support.
Experience providing technical support in a corporate or enterprise environment.
Hands-on experience troubleshooting laptops, desktops, printers, and other IT devices.
Good working knowledge of Windows OS and Microsoft 365 applications.
Familiarity with ServiceNow or other IT ticketing systems.
Basic knowledge of Active Directory, Microsoft Intune, SCCM, and network troubleshooting.
Good English communication and customer service skills.
Ability to work independently and handle multiple support requests.
Willing to work on a hybrid setup in BGC, with occasional shift or weekend support as needed.
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