Insurance Operations Associate
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- Process assigned customer requests within the agreed turnaround time (TAT).
- Manage policy changes requests/adjustments in a timely manner.
- Collaborate with stakeholders and partners to ensure seamless and efficient execution of policy owner administration activities.
- Support the handling of all assigned request within approved authority limits, ensuring achievement of SLA targets for key KPIs.
- Assist in preparing transactional reports to management and/or relevant stakeholders on time (e.g., suspense reports).
- Provide assistance in documenting policies and procedures for trainers and subject matter experts, as applicable.
- Monitor assigned transactions for compliance with established risk and control requirements; escalate inconsistencies and issues to the responsible group and/or direct manager/head.
- Participate in projects/initiatives as a resource, if needed.
- Participate in walkthroughs with internal and external auditors on the effectiveness of the team’s existing controls, as required.
- Perform additional responsibilities and duties as assigned by the Team Lead/Manager or BU Head to meet operational and/or other requirements.
- Education: Candidate must possess at least a Bachelor's/College Degree any field.
- Experience: Minimum 1+ year of experience supporting insurance operations
- Background in insurance and banking / financial industry is a plus.
- Proficient knowledge/ability with Microsoft Office applications.
- For Internal Applicants: Working knowledge on the various systems of the Company with basic grasp of products issued by the company, and able to apply this knowledge in policy benefits handling.
- Ability to navigate multiple computer systems, applications, and utilize search tools to find information
- Good research, analytical skills with high attention to detail and accuracy
- Ability to coordinate completion of multiple tasks and meet established turn around time.
- Ability to handle fast paced, high demand, environment while balancing multiple priorities.
- Growth Mindset: Growth mindset is the personal belief that skills and abilities can be developed through dedication and hard work. A growth mindset is viewing setbacks and failures as building blocks, feedback, and insight for future success.
- Must be flexible with scheduling including shifts, holidays, and/or weekends if applicable.
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