COE Specialist I

Uber Taguig, National Capital Region, Philippines Uber Taguig, National Capital Region, Philippines 2 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. #Greatmindsdontthinkalike : At Uber, we take pride in our diversity and working environment that sees you as more than just a person that can do the job, but an outstanding individual that can level up our organization with a perspective only you can offer. Uber provides a truly open culture that encourages all to voice their thoughts. About The Team Community Operations is the heart and soul of our #BuildWithHeart approach at Uber. We work with customers, people earning money on the platform and partners at enormous scale. Community Operations helps operationalise every new and existing product and idea that Uber comes up with – it's an organisation that touches every part of Uber About The Role The Community Operations organization at Uber is responsible for delivering world‑class customer support to riders, drivers, eaters, and couriers, and Uber’s Centers of Excellence (COEs) are contact management centers dedicated to making that happen 24/7. At our COEs, we hire Community Support Representatives to support business needs and continued growth. Employees in the customer operations teams are responding to calls from customers and offering customer support. Your Impact In Role Provide high quality virtual customer support through phone Ensure low to medium complexity customer issues are resolved using procedures Ensure high customer satisfaction and demonstrate empathy while solving customer concerns May perform root cause analysis and present findings Work on a line of business which has low ambiguity, is stable, with well documented procedures The Experience You'll Bring Experience in retail, hospitality, or customer service in person or contact center environment (with focus on inbound calls and email) Computer skills Comfortable operating in multiple modalities Language proficiency Preferred Qualifications Exceptional reading and interpretation ability, attention to detail Proficiency in productivity tools (email, calendar), Google Suite, or Microsoft Suite (Excel, PowerPoint) Strong collaboration skills towards a shared sense of purpose Attention to detail, problem solving, communication (written and verbal), tech savvy, critical thinking related to investigating issues, basic interaction with stakeholders, timeliness & efficiency, EQ Seniority Level Not Applicable Employment Type Full-time Job Function Other Industries Internet Marketplace Platforms Referrals increase your chances of interviewing at Uber by 2x. Get notified about new Specialist jobs in Taguig, National Capital Region, Philippines. Customer Service Specialist - Training & Data Management Pasay, National Capital Region, Philippines 2 weeks ago Operations Specialist, Launch Operations Manila, National Capital Region, Philippines 2 weeks ago Fleet Coordinator (North Luzon, Pasig, South Luzon, Visayas, Mindanao) Pasig, National Capital Region, Philippines 3 weeks ago Business Development Specialist | Makati Manila, National Capital Region, Philippines 3 weeks ago Business Development & Innovation Specialist Pasay, National Capital Region, Philippines 1 week ago Media Specialist (Australia and New Zealand) Makati, National Capital Region, Philippines 1 day ago Recruitment Associate - Fresh Graduates, Remote Taguig, National Capital Region, Philippines 1 month ago Research and Development Specialist (Document Control) Makati, National Capital Region, Philippines 2 weeks ago Leadership Support Specialist (Executive Assistance) Makati, National Capital Region, Philippines 2 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr