Operations Senior Specialist III

Overview Join the Operations Senior Specialist III role at JPMorganChase. You will be part of the Home Lending Consumer Originations Underwriting Support group, helping ensure the integrity and quality of lending processes and delivering a seamless mortgage experience for clients. Job Summary As an Operations Specialist III in Home Lending Consumer Originations Underwriting Support, you review and validate mortgage documents to move customers forward in their home loan journey. You will ensure compliance with credit policies and investor guidelines, collaborate with internal partners to resolve issues, and maintain accurate records. Your attention to detail and customer focus help achieve productivity targets and high customer satisfaction. Job Responsibilities Conduct comprehensive reviews of loan files for completeness and accuracy Perform specialized underwriting support, including credit analysis and document preparation Review and analyze purchase contracts for compliance and completeness Identify and flag critical contract elements that impact loan terms Execute data verification processes to resolve alerts and validate borrower information Maintain accurate participant data entry and system reporting Coordinate with Home Loan Advisors on incomplete applications and missing documentation Identify potential risks associated with mortgage applications and implement measures to mitigate those risks Communicate decisions and findings effectively to internal stakeholders Collaborate with.Customer Care Specialists, Home Lending Advisors, Quality Assurance teams, Risk Partners, and Closers Uphold customer service excellence in every interaction Required Qualifications, Capabilities, And Skills Bachelor’s degree in finance, business administration, economics, or related field At least 1 year of experience in U.S. residential mortgage processing or underwriting Proficiency in specialized systems, tools, and spreadsheet calculators Strong analytical skills with attention to detail and accuracy Demonstrated decision-making skills in evaluating creditworthiness Exceptional written and verbal communication skills; CSA / Voice Certified Commitment to customer service excellence Ability to work night shifts (U.S. hours) Willingness to work hybrid and 5 days in office, depending on business needs Ability to adapt to changing market conditions and regulatory environments Experience maintaining accurate data entry and system reporting Preferred Qualifications, Capabilities, And Skills Experience with different types of mortgage products Strong understanding of federal and state mortgage regulations Experience in home lending operations or evaluating creditworthiness Ability to analyze customer documentation, determine income and repayment ability, and assess hardship or potential fraud Experience collaborating with cross-functional teams Strong problem-solving skills to identify and resolve issues Experience in a high-volume, fast-paced environment Tenure & Eligibility Internal Application Eligibility Requirements: Must meet minimum employment tenure requirement (typical standard is 12 months). Specific roles may require longer tenure in the current position. Performance: Meets satisfactory performance standards as defined by the firm. About Us JPMorganChase, one of the oldest financial institutions, offers financial solutions to consumers, small businesses and corporate, institutional and government clients under the J.P. Morgan and Chase brands. We are an equal opportunity employer and value diversity and inclusion. We do not discriminate on protected attributes and provide accommodations for religious practices, beliefs, and disability needs. #J-18808-Ljbffr