Incident Response
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Maxicare is seeking an IT Service Management/ Governance professional to assist in incident management and logging, ensuring timely resolution and SLA compliance. Fresh graduates or those with up to 1 year in ITSM will contribute to handling incidents with tools like ServiceNow and IT ticketing systems.
A Bachelor’s degree in IT/engineering is required, with strong analytical and collaboration skills. The role emphasizes logging, reporting, and continual process improvement within the incident