IT Specialist

IT Specialist Join to apply for the IT Specialist role at ESC Corporation . We are looking for a dedicated professional to manage helpdesk operations and support our distributed workforce. About The Role The IT Specialist plays a critical role in maintaining and improving our client’s internal technology operations. This position primarily focuses on helpdesk management, while also contributing to system administration, business process automation, and other IT projects. You will ensure smooth day‑to‑day operations by supporting employees, managing tickets, and maintaining our cloud‑based systems and integrations. Key Responsibilities Administer, triage, and manage the IT helpdesk, ensuring timely and effective ticket resolution Provide end‑user support for hardware, desktop applications, and SaaS apps Maintain detailed documentation on all tickets, including troubleshooting steps and resolutions Perform employee and client onboarding/offboarding, ensuring proper account and system setup Administer and maintain the company’s cloud‑based application stack (M365, Asana, Keeper, Freshservice, Freshdesk, etc.) Follow up with end‑users to ensure satisfaction and closure of requests Assist in system administration, process automation, and other IT projects as assigned Identify and recommend improvements to IT systems, workflows, and user experience Experience Required Experience using IT ticketing systems (responding, assigning, closing, and following up on incidents, problems, and service requests) Experience with Windows environments Microsoft 365 administration Power Platform (Power Automate, PowerApps, Power BI) – preferred Automation tools (Power Automate, Zapier, or similar) Qualifications and Skills Relevant academic qualifications Certifications in information systems, IT administration, or cloud technologies Familiarity with SaaS application management (user accounts, permissions, etc.) Solid understanding of IT fundamentals, including Microsoft 365 administration, cloud‑based system management, IT security, and data privacy best practices Strong problem‑solving skills and the ability to work independently Confident written and verbal communication skills High attention to accuracy, efficiency, and detail Collaborative mindset: works effectively with other teams to identify and meet IT needs What We Offer Competitive salary based on qualifications, skills, and experience Attractive allowances and benefits Supportive and friendly team environment US business hours schedule (10pm to 7am Philippines time), Monday–Friday Full‑time onsite (Robinsons Equitable Tower, ADB Avenue, Ortigas) Additional Information Seniority level: Entry level Employment type: Full‑time Job function: Information Technology Industries: Wireless Services, Telecommunications, and Communications Equipment Manufacturing Referrals increase your chances of interviewing at ESC Corporation by 2x. #J-18808-Ljbffr