USA Export Logistics Coordinator

Employee Customer Service & Support Full-Time

Job Overview

Key role details at a glance.

Company location

Philippines

Work type

onsite

Pasig City (Ortigas Center, Kapitolyo)

(GMT+08:00) Manila

Schedule type

fixed

Benefits & equipment

Equipment: company supplied laptop Health Benefits: HMO Provided

Job Description

Role context, responsibilities, and expectations.

We are looking for an Experienced USA Export Logistics Co-ordinator for a USA based industrial scrap metal business. This is an office-based role working from either our Pasig or Cebu office locations.This role is ideal for someonewho is currently or previously worked with USA freight forwarders, shipping and logistics companies or similar.You will be confident working across systems demonstrating high attention to detail when handling shipment updates, data entry for export CIF shipping, quoting, and operational sea freight coordination.

The ideal candidate is proactive, detail-oriented, and motivated to do things right first time. You have a can-do attitude, a willingness to learn, and the confidence to ask questions when problems occur. You take ownership of your work and look for solutions rather than waiting for issues to elevate.

Key Responsibilities:

• Preparing and completing international CIF sea freight documentation
• Enter, update, and maintain accurate shipment information in internal systems.
• Communicate clearly and professionally with customers, carriers, and internal stakeholders.
• Ask clear, probing questions when information is missing or problems arise.
• Monitor shipments and provide regular track-and-trace updates.
• Communicate with end receivers for CIF export freight
• Assist with coordinating pickups, deliveries, and freight movements across the USA and export
• Support day-to-day freight administration and logistics coordination tasks.
• Ensure shipments stay on track and operational tasks are completed accurately and on time.

RequiredExperience

• Minimum 2-3 years proven experience in export documentation, international logistics, freight forwarding, shipping, import/export operations or a similar role
• Experience with Scrap metal, recycling, or industrial logistics is a plus
• Demonstrated experience preparing export documentation
• Familiar with bills of lading and shipping instructions
• Strong understanding of CIF documentation requirements
• Understanding of the international shipping process from load coordination through documentation and delivery
• Familiarity with HS codes and product classification is strongly preferred
• Experience with freight forwarders, carriers, shipping lines, brokers and international customers is strongly preferred
• Strong attention to details and document accuracy with ability to identify discrepancies
• Excellent customer service skills with a focus on email communication with professionally written English
• Organized and able to manage multiple shipments in varying stages in the shipment process while managing deadlines
• Experience with Microsoft Teams and Microsoft Planner is strongly preferred

Skills and Attributes

• Ability to work independently with limited supervision.
• High attention to detail & level of accuracy
• Ability to multi-task in fast moving environment.
• Strong organizational skills.
• Excellent follow-up and problem-solving ability.
• Reliable, disciplined, and self-motivated.
• Proactive approach to identifying shipment risks and operational issues.

Work Schedule

• Overnight Shift: 8:00 PM to 5:00 AM Philippines time
• Working from our Pasig or Cebu office location
• Monday to Friday

Wage: From PHP45,000 per month based on experience and skills

• Mandated government leave and benefits
• Sick leave and vacation leave
• USA federal public holidays
• All government mandated leave & health benefits
• Holiday & sick leave
• HMO