Patient Experience Lead: Service Excellence

7 days ago

davao city, davao region, Philippines Davao Doctors Hospital Full-time

Davao Doctors Hospital in Davao City is seeking a dynamic Customer Care Lead to spearhead patient experience improvements, service excellence, and patient-centered care across the organization. You will manage patient feedback, analyze survey data, present reports to department leaders, and drive meaningful service recovery.

The role also offers counseling support to patients and families facing illness-related stress, collaborating with other departments to elevate care.