Assistant Manager

4 weeks ago

Cebu City, Philippines Moder Solutions Inc. Full time

Qualifications Bachelor’s degree in business, Finance, or other related fields. Excellent written and oral communication skills 3+ years of experience in a leadership role for contact centers preferably Mortgage Domain Strong information analysis and ability to interpret capabilities (ability to present detailed technical analysis, assumptions, and recommendations succinctly) Exceptional problem solving, task prioritization, follow-up, and quick learner Ability to work in a fast-paced, high-pressure environment with dedication, passion, and motivation Good exposure to MS Office (Excel and PPT) Confidence and skillful negotiating skills Able to work either in Mandaue or Cebu City site. Key Responsibilities Team Management & Leadership: Supervise, mentor, and support a team of Customer Support Specialists in the mortgage origination process. Manage workforce scheduling, performance monitoring, and daily operations to ensure SLA adherence. Provide coaching, feedback, and career development opportunities to team members. Foster a culture of accountability, collaboration, and customer-first mindset. Operational Excellence: Ensure timely and accurate handling of customer inquiries related to mortgage origination, including application status, document requirements, and process clarifications. Monitor loan origination workflows to ensure smooth hand-offs between customer support and underwriting/processing teams. Drive process improvements to reduce errors, improve efficiency, and enhance customer experience. Track and report on daily/weekly/monthly performance metrics (AHT, FCR, SLA, NPS, CSAT). Compliance & Quality: Ensure adherence to company policies, mortgage regulations, and compliance standards. Collaborate with Quality Assurance teams to identify gaps and implement corrective actions. Maintain up-to-date knowledge of mortgage products, origination processes, and compliance requirements. Stakeholder Collaboration: Act as a point of escalation for complex or unresolved customer issues. Coordinate with internal teams such as Sales, Underwriting, Processing, and Closing to resolve bottlenecks. Work closely with senior management to develop and implement strategies for operational effectiveness. #J-18808-Ljbffr

  • Executive Assistant with Asana Proficiency

    3 weeks ago

    Iloilo City, Philippines Wing Assistant Full time

    Executive Assistant with Asana Proficiency (Remote) Are you an experienced and highly organized administrative professional? We are looking for an Executive Assistant to provide proactive and seamless support to senior leadership across multiple functional areas. This role requires exceptional attention to detail, the ability to handle complex scheduling,...

  • Executive Assistant | Bilingual: Mandarin

    3 weeks ago

    Quezon City, Philippines Wing Assistant Full time

    Mandarin Speaking Executive Assistant (Remote) Wing is on the exciting mission of redefining the future of work for companies worldwide! We are looking to be the one-stop shop for companies that are looking to build world-class teams & place their operations on autopilot. And we’re looking for a Mandarin Speaking Executive Assistant to start immediately!...

  • Social Media Assistant

    3 weeks ago

    Quezon City, Philippines Wing Assistant Full time

    Please whitelist the domains "lever.co" and "hire.lever.co" with your email provider to make sure you get our emails. Responsibilities: Content Review: Watch and assess affiliate content based on compliance guidelines. Video Editing: Crop and trim videos as needed before uploading them to Meta. Ad Copy Management: Ensure the ad copy meets compliance...

  • Medical Scribe

    3 weeks ago

    Zamboanga City, Philippines Wing Assistant Full time

    Join to apply for the Medical Scribe (Latin America) role at Wing Assistant 1 day ago Be among the first 25 applicants Join to apply for the Medical Scribe (Latin America) role at Wing Assistant Get AI-powered advice on this job and more exclusive features. This range is provided by Wing Assistant. Your actual pay will be based on your skills and experience...

  • Bookkeeper with Construction Industry Background

    3 weeks ago

    Cavite City, Philippines Wing Assistant Full time

    Overview Wing is on the exciting mission of redefining the future of work for companies worldwide. We are looking to be the one-stop shop for companies that are looking to build world-class teams and place their operations on autopilot. We’re pooling candidates for a Bookkeeper role with a background in the construction industry. Duties and...

  • Finance Specialist

    3 weeks ago

    Batangas City, Philippines Wing Assistant Full time

    This range is provided by Wing Assistant. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range Please whitelist the domains " lever.co " and " hire.lever.co " with your email provider to make sure you get our emails.Disclaimer: This is an opening exclusively for Filipino candidates. Please...

  • Bookkeeper with Construction Industry Background

    3 weeks ago

    Sorsogon City, Philippines Wing Assistant Full time

    Please whitelist the domains "lever.co" and "hire.lever.co" with your email provider to make sure you get our emails. Disclaimer: This is a generic job description for the position stated below. Actual tasks and tools will be discussed further when you reach the final interview stage. Please ensure you apply for the right job based on your location and...

  • Data Management Assistant

    4 days ago

    Cebu City, Central Visayas, Philippines Work Avenue and Business Solutions Incorporated Full time ₱180,000 - ₱360,000 per year

    We are seeking a reliable and detail-oriented Data Management Assistant to join our team in Cebu City. The ideal candidate will assist in organizing, managing, and maintaining data systems to ensure accuracy, accessibility, and security of organizational information.

  • Cage Assistant Manager

    4 days ago

    Cebu City, Central Visayas, Philippines NUSTAR Resort Full time ₱900,000 - ₱1,200,000 per year

    DepartmentCageEmployee TypeProbationaryJob Responsibilities:To assist Senior Cage Management with establishing the departmental business plan and setting Key Performance Objectives for the Casino Cage.Assist with the development of operational requirements for the staffing levels in each of the Casino Cage's, identifying cost efficiencies on a day-to-day...

  • Training Director

    3 weeks ago

    Quezon City, Philippines Wing Assistant Full time

    Title: Training Director About the role - Lead the strategic design, implementation, and continuous improvement of all Training & Development programs. - Ensure Virtual Assistants (VAs), team leaders, and support staff have the skills and service mindset to deliver world‑class client support. - Ideal candidate: visionary L&D leader with deep...