Assistant Manager

6 days ago

Cebu City, Philippines Moder Solutions Inc. Full time

Qualifications Bachelor’s degree in business, Finance, or other related fields. Excellent written and oral communication skills 3+ years of experience in a leadership role for contact centers preferably Mortgage Domain Strong information analysis and ability to interpret capabilities (ability to present detailed technical analysis, assumptions, and recommendations succinctly) Exceptional problem solving, task prioritization, follow-up, and quick learner Ability to work in a fast-paced, high-pressure environment with dedication, passion, and motivation Good exposure to MS Office (Excel and PPT) Confidence and skillful negotiating skills Able to work either in Mandaue or Cebu City site. Key Responsibilities Team Management & Leadership: Supervise, mentor, and support a team of Customer Support Specialists in the mortgage origination process. Manage workforce scheduling, performance monitoring, and daily operations to ensure SLA adherence. Provide coaching, feedback, and career development opportunities to team members. Foster a culture of accountability, collaboration, and customer-first mindset. Operational Excellence: Ensure timely and accurate handling of customer inquiries related to mortgage origination, including application status, document requirements, and process clarifications. Monitor loan origination workflows to ensure smooth hand-offs between customer support and underwriting/processing teams. Drive process improvements to reduce errors, improve efficiency, and enhance customer experience. Track and report on daily/weekly/monthly performance metrics (AHT, FCR, SLA, NPS, CSAT). Compliance & Quality: Ensure adherence to company policies, mortgage regulations, and compliance standards. Collaborate with Quality Assurance teams to identify gaps and implement corrective actions. Maintain up-to-date knowledge of mortgage products, origination processes, and compliance requirements. Stakeholder Collaboration: Act as a point of escalation for complex or unresolved customer issues. Coordinate with internal teams such as Sales, Underwriting, Processing, and Closing to resolve bottlenecks. Work closely with senior management to develop and implement strategies for operational effectiveness. #J-18808-Ljbffr

  • Pharmcy Assistant

    4 weeks ago

    Tarlac City, Philippines HR Manager Account ( The Generics Pharmacy ) Full time

    Overview Assist customers with product inquiries and purchases. Maintain cleanliness and organization of the store. Handle cash transactions accurately and efficiently. Restock shelves and ensure merchandise is displayed attractively. Provide exceptional customer service to enhance shopping experience. Collaborate with team members to achieve sales targets....

  • Assistant Manager

    4 weeks ago

    Cebu City, Philippines QUESS PHILIPPINES CORPORATION Full time

    2-3 years of Team Lead/Assistant Manager experience Excellent communication skills Experience with Property and Casualty Insurance is preferred Willing to work onsite Can earn up to 40,000 CAN START ASAP

  • Executive Assistant To Ceo

    2 weeks ago

    Tarlac City, Philippines HR Manager Account ( The Generics Pharmacy ) Full time

    Responsibilities Provide high-level administrative support to the CEO. Manage the CEO's calendar, including scheduling meetings and appointments. Assist in the preparation of presentations and reports. Coordinate and facilitate communication between the CEO and internal/external stakeholders. Organize and prioritize incoming information and requests. ...

  • Assistant Store Manager

    1 week ago

    Cebu City, Philippines ActivAsia Inc. Full time

    The Assistant Retail Store Manager supports the Store Manager in overseeing daily store operations to ensure sales and operational objectives are met while delivering a premium customer experience. This role plays a key part in driving sales performance, ensuring operational compliance, and maintaining high standards in visual merchandising, inventory...

  • Data Management Assistant

    3 days ago

    Cebu City, Central Visayas, Philippines Work Avenue and Business Solutions Incorporated Full time ₱180,000 - ₱360,000 per year

    We are seeking a reliable and detail-oriented Data Management Assistant to join our team in Cebu City. The ideal candidate will assist in organizing, managing, and maintaining data systems to ensure accuracy, accessibility, and security of organizational information.

  • Outlet Assistant Manager

    2 weeks ago

    Cebu City, Central Visayas, Philippines Universal Hotels and Resorts, Inc. Full time ₱250,000 - ₱500,000 per year

    Job Responsibilities:Operational Support: Assist the Restaurant Manager in overseeing daily restaurant operations. Ensure smooth service flow from kitchen to dining areas. Monitor cleanliness, organization, and overall ambiance of the restaurant.Staff Management: Supervise and support waitstaff, kitchen crew, and other team members. Help with hiring,...

  • Assistant Kitchen Manager

    1 week ago

    Cebu City, Central Visayas, Philippines Stone & Pebble Full time ₱180,000 - ₱300,000 per year

    Stone & Pebble Café is looking for a passionate and skilled Assistant Kitchen Manager to join our growing team. This is a key leadership role where you'll oversee both our café kitchen and commissary operations, ensuring the highest standards of food quality, efficiency, and consistency.Responsibilities:Assist the Corporate Chef in planning, organizing,...

  • Property Management Assistant

    6 days ago

    Cebu City, Philippines PLACE Full time

    Overview Join to apply for the Property Management Assistant role at PLACE . Brivity VA, a brand of PLACE, is looking for a self-starting Property Management Assistant to support our property management division. You will work as the right hand in assisting experienced property managers handling an average of 200 doors. From reviewing potential tenants to...

  • Architectural Manager Assistant

    4 weeks ago

    Cebu City, Philippines RemoteVA Full time

    We are looking for a highly organized and proactive Architectural Manager Assistant to support an architecture manager with daily administrative and coordination tasks. This role requires strong attention to detail, excellent communication skills, and the ability to manage multiple priorities.Responsibilities: Sort and prioritize emails, draft responses,...

  • HR Manager

    4 weeks ago

    Tarlac City, Philippines HR Manager Account ( The Generics Pharmacy ) Full time

    HR Manager Account ( The Generics Pharmacy ) On-site - Tarlac • 3-5 Yrs Exp • Bachelor • Full-time Overview HR Manager position located in Tarlac. Responsible for supporting the HR department with administrative and strategic duties across staffing, training and development, and compensation and benefits. Job Description Employee Recognition and...