Mega Fm Site Lead

2 days ago

Southern Manila District, Philippines Buscojobs Full time

Job Title

Operations Manager / Regional Operations Manager (Mega Fm Site Lead Operations SPX Express Cabuyao, Laguna; various mall operations postings shown)

Job Description
  • Oversee standard and efficient day-to-day operations of the area of assignment; develop a structured business plan for mall operation; implement policies, guidelines and procedures in conformance with company standards.
  • Plan, direct, coordinate daily operations; manage personnel and resources; streamline workflows; monitor performance to promote productivity and cost-effectiveness.
  • Develop and maintain relationships with tenants/clients, ensuring continuity of business and high levels of customer service; identify upsell opportunities and resolve issues proactively.
  • Lead and develop teams, including setting training needs, upskilling, coaching, and regular performance discussions.
  • Ensure compliance with legal, regulatory, and industry standards; maintain high-quality standards across services and projects.
  • Communicate effectively with clients, management, and stakeholders; provide operational insights and align strategies with company goals.
Responsibilities (selected examples from postings)
  • Taking responsibility for day-to-day activities and driving strategic improvements of a customer service and back-office support group; develop service portfolio and technology landscape with the client.
  • Set the ground for excellence; professional development of the team; identify training needs and organize upskilling.
  • Implement reliably; analyze operational performance; take proactive measures; maintain transparent communication with clients and management.
  • Policy & Process Development; Compliance Oversight; Performance Monitoring; Process Optimization; Quality Assurance; Team Leadership; Documentation & Tools; Client & Service Oversight; Service Expertise; Collaboration & Communication; Innovation.
Qualifications
  • Experience: At least 3–5 years managerial experience in BPO or shared services; leadership experience managing multiple teams; client relationship development background.
  • Language: Excellent English communication skills.
  • Schedule: Day shift.
  • Skills: Strong analytical abilities, ability to stay calm under pressure, proactive problem solving, and continuous improvement mindset.
  • Technical/Tooling: Proficiency in Microsoft Office; Google Sheets experience; ability to create/manage complex spreadsheets.
Benefits / Other Details
  • Remote or WFH setup options; EST schedule considerations where applicable; 40 hours per week; competitive salary; professional development opportunities.
  • Additional information varies by posting (examples include MAG School access, SOP Library, and other program specifics).
Note

This description consolidates multiple postings with overlapping content. It retains the core responsibilities and qualifications and removes extraneous boilerplate while preserving the job context. The posting does not indicate a clearly expired status.

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