Trainer and Quality Lead

1 week ago

Quezon City, Philippines Cobden & Carter International Full time

Responsibilities Design and sustain training programs aimed at enhancing service delivery. Evaluate and oversee training sessions to ensure they meet quality and effectiveness standards. Review performance metrics to pinpoint areas needing improvement. Revise training materials according to operational demands. Maintain compliance with quality standards and client specifications. Leverage technology to optimize training processes and track performance. Provide feedback and suggestions to elevate customer satisfaction. Qualifications At least 2 year-experience in developing and implementing training & quality assurance programs in a call center environment Excellent communication and coaching skills. Familiarity with BPO processes and client expectations. Proficiency in using training management systems and tools. Amenable to work in Quezon City. Amenable to work on a shifting schedule, weekends & holidays. #J-18808-Ljbffr

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    Quezon City, Philippines Convergys Full time

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    Mandaluyong City, National Capital Region, Philippines VidaXL Services (PH) Inc. Full time ₱900,000 - ₱1,200,000 per year

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    Quezon City, Philippines M and J Solutions Providers Inc. Full time

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    Quezon City, Philippines M and J Solutions Provider Inc. Full time

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    2 weeks ago

    Quezon City, Philippines M and J Solutions Provider Inc. Full time

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    Pasay City, Philippines TASQ Staffing Solutions Full time

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