Site Reliability Engineer

4 weeks ago

Taguig, Philippines Yondu, Inc. Full time

Join to apply for the Site Reliability Engineer role at Yondu, Inc. in Taguig, National Capital Region, Philippines. Responsibilities Handle service monitoring, incident response, and drive technical support efficiency. Manage and maintain network monitoring tools, systems, and processes that ensure the availability, scalability, and performance of production environments. Work closely with developers, DevOps, and infrastructure teams to achieve proactive incident prevention, issue resolution, and incident documentation. Minimum Qualifications Hands‑on experience with ITSM platforms (e.g., ServiceNow, Jira Service Management). Familiarity with ITIL principles and ITSM process areas (incident, problem, request, change, asset, and service catalog management). Basic knowledge of IT infrastructure components (networks, servers, applications) and how they support IT services. Experience in monitoring system performance and escalating outages or performance degradation. Ability to troubleshoot and document IT issues effectively for escalation and closure. Strong attention to detail in documentation, ticket updates, and asset records. Familiarity with regulatory and compliance frameworks (e.g., BSP, PDIC, ISO 27001, COBIT) is a plus. Clear written and verbal communication skills for ticket handling and team collaboration. Proactive, detail‑oriented, and able to manage multiple tasks in a structured IT operations environment. Seniority level: Mid‑Senior level. Employment type: Contract. Job function: Engineering and Information Technology. Referrals increase your chances of interviewing at Yondu, Inc. by 2x. Sign in to set job alerts for “Site Reliability Engineer” roles. #J-18808-Ljbffr

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