Spanish Team Lead

1 day ago

Taguig, Philippines TASQ Staffing Solutions Full time

About the job Spanish Team Leader (BGC)Benefits:HMO for Employee and 2 Dependents (On Day 1), Quarterly performance bonus, Outstanding career development opportunities, 24 Leaves Annually Key Qualifications: Amenable to work in shifting schedules. Amenable to work ONSITE (BGC Taguig). Able to start ASAP Requirements: Minimum experience of 4 years with customer service in the BPO/BPM industry Bachelors degree in any course Minimum B2 Level Spanish Proficiency based on CEFR or Berlitz Must have been a team lead for Spanish speaking agents doing voice work (inbound or outbound calls) 2+ Years in leadership roles Job Responsibilities: Effectively manage teams including tasks such as resource planning, career planning, performance management, attrition management etc. Coach and help develop team members; help bridge knowledge gaps and overcome skill and will issues Handle User/customer escalations and formulate actions to resolve any concerns and ownership till resolution Regularly formulate and execute internal and external governance Familiarize the team with the latest process update and changes, team and individual targets Identify process improvement ideas, mentor team members on implementing improvement ideas/Six sigma/lean projects

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    Taguig, Philippines TASQ Staffing Solutions Full time

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    Taguig, Philippines TASQ Staffing Solutions Full time

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    1 day ago

    Taguig, Philippines TASQ Staffing Solutions Full time

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