Application Support Analyst – Enterprise Performance Management
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Job Title: Application Support Analyst – EPM (Level 2)
Work Set-up & Location: Hybrid (2–3 days RTO + 2 days WFH) | UP Ayala Land Technohub, Quezon City
Work Schedule: Night Shift | 8:00 PM – 5:00 AM, Monday to Friday; must be willing to work on Saturdays and Sundays, only if needed
Employment Type: 1-year contract, highly subject to renewal
Salary Offer: PHP 70,000 + HMO on Day 1 + benefits and allowances
KEY EXPERIENCES & QUALIFICATIONS
- 2–4 years of professional experience supporting Enterprise Performance Management (EPM) tools and applications.
- Hands-on experience with Oracle EPM Cloud, FCCS, PBCS, Hyperion Essbase, Anaplan, or OneStream.
- Strong proficiency in ServiceNow ITSM for incident tracking, ticket management, and issue resolution.
- Proficiency in SQL for data validation, querying, troubleshooting, and analysis.
- Understanding of financial planning, budgeting, forecasting, and related financial business processes.
- Excellent verbal and written communication skills, with the ability to explain complex technical issues to non-technical business users.
- Strong analytical, troubleshooting, and problem-solving skills, with the ability to investigate and resolve technical and functional issues.
- Experience providing Level 2 technical support, handling escalated incidents, and coordinating with relevant technical and business teams.
- Willingness to work on weekends when business or operational requirements arise.
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