Restaurant Supervisor

3 weeks ago

Rizal, Philippines Bigtime Empire Full time

Responsibilities

  • Ensures customer orders come out simultaneously in high quality & within service time
  • Always address and treat customers with utmost respect and wholehearted service; zero customer complaint
  • Ensures completeness & good condition of:
  • Small/Large wares
  • Utensils & equipment at all times
  • Ensures proper reporting to the Superior immediately
  • Ensuring the food will arrive to the guest in good and pleasing condition
  • Ensures customer orders come out simultaneously in high quality & within service time
  • Make sure the food that came out from the kitchen is in good condition, complete, and appetizing before giving it to the server
  • Prepares food items within standard based on QRG released only by RnD
  • Suggestive selling and must be evident; ensure that all are knowledgeable about the product and existing promo using the Service Audit Report
  • All endorsements coming from the previous shift must be read and signed before start of duty
  • Audit result cleanliness and condition
Qualifications
  • Entry-Level Experience: Previous work experience in the food and beverage industry (e.g., server, bartender, cook, or kitchen staff) is often expected
  • Customer Service Experience: A strong background in customer-facing roles is critical
  • Communication: Excellent verbal and written communication skills
  • Team-oriented: Collaborative attitude and willingness to work with others
  • Customer-focused: Always focused on delivering a great customer experience
  • Adaptability: Flexible in handling various tasks and adjusting to fast-paced environments
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