Sr Project Support Team Coordinator

4 weeks ago

Taguig, Philippines IQVIA Full time
Overview

IQVIA Taguig, National Capital Region, Philippines

Join to apply for the Sr Project Support Team Coordinator role at IQVIA .

Responsibilities
  • Manage learner assignments on our OnPoint platform based LMS across assigned customers. This includes management of resources, systems, and processes (SOPs/work instructions).
  • Create and deploy training journey and aligned content to specific audiences while ensuring content compliance and firewalls are maintained
  • Ensure employee training compliance through monitoring, reporting and communication of LMS results
  • Maintain and audit training resources within the LMS for updating and expiration
  • Provide compliance and regulatory reports on training to external customers and internal stakeholders
  • Triage and troubleshoot system and user issues associated with talent onboarding and training
  • Manage Field Manager and Project Level Dashboards and associated reporting for projects
  • Design and create training programs using eLearning creation tools as needed (e.g., Storyline 360)
  • Remain current on trends and developments in the fields of training, performance improvement, and organizational learning, while maintaining/building contacts with training vendors/training professionals
Qualifications
  • Bachelor’s degree and 4+ years in training and/or operations; or equivalent combination of education, training, and experience
  • Experience with systems training and/or LMS management preferred
  • Experience operating with customer and/or internal cross-functional teams preferred
  • Strong software and computer skills, Smartsheet, and MS Office applications (Proficient in PowerPoint, Teams, Word, Excel) preferred
  • Experience in the design, development, and deployment of eLearning and virtual training programs preferred (e.g., Storyline 360, HTML, etc.)
Required knowledge, skills, and abilities
  • Excellent interpersonal, project management, organizational and leadership skills
  • Strong foundation in virtual engagement platforms (e.g. MS Teams & Zoom)
  • Excellent verbal and written communication skills
  • Excellent presentation/facilitation skills (virtual and live)
  • Excellent problem solving and critical thinking skills
  • Proactive and positive approach to providing solutions
  • Ability to operate independently and to make informed decisions
  • Follow direction and demonstrate a strong attention to detail
  • High degree of discretion and confidentiality
  • Ability to work within a matrix team environment
  • Ability to establish and maintain effective working relationships with coworkers, managers, and clients
  • Willing to work in a night shift
  • Amenable to work in McKinley, Taguig
Seniority level
  • Not Applicable
Employment type
  • Full-time
Job function
  • Information Technology
Industries
  • Pharmaceutical Manufacturing
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