Accounts Receivable Specialist – Order to Cash
4 weeks ago
Qualifications :
- Graduate of Accounting/Finance/Management
- At least 1 year of experience is required
- Knowledge of accounts receivables, billing, customer payments, collections and/or accounts payable processes is a plus.
- Highly proficient in using various Accounting applications.
- Excellent customer service skills including clear communication, fast responses, quick thinking and the ability to remain flexible and calm in high pressure or continually changing situations
Key Responsibilities:
- Conduct reconciliation of customer balances and be able to do cash application, journal entries, write-off and retainer offset activities.
- Processing of customer deposit refund.
- Coordinate with various teams within the GSC, centre teams and LSC teams as necessary to effectively close out any query or escalations.
- Escalation of critical issues to team leads and manager to help reach a quick resolution.
- Identify process improvements and deliver agreed process efficiency/effectiveness and contribute to improvement in other processes both within and beyond the team.
- Serve as SME and point of contact for aged customer balances.
- Responsible for reviewing and clearing customer account balances.
- Provide Reporting support to Team Leads and Manager.
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