Operations Analyst, Jia Philippines

Looking for an exciting role in fintech operations? Jia is seeking an Operations Analyst with 2-3 years of experience to join our growing team in the Philippines. This role offers exposure across all aspects of operations, partnerships, and product development, with opportunities to collaborate with our teams in Kenya and the Philippines. As an Operations Analyst , you’ll be the backbone of our day-to-day operations, ensuring efficiency, accuracy, and seamless service delivery for our SME clients. You’ll report directly to the Head of Operations and will be involved in multiple verticals, giving you hands-on experience across Jia’s ecosystem. What You\'ll Do Manage the end-to-end operations workflow, from client onboarding (KYC/KYB) to loan disbursement and repayment monitoring. Ensure accuracy and compliance with operational policies and procedures. Handle customer queries via email, SMS, social media, and voice calls, providing top-notch support. Monitor and assist with payment follow-ups and collections to maintain portfolio health. Contribute to Growth and Efficiency Assist the Head of Operations in refining workflows and implementing process improvements. Analyze data to monitor loan production, portfolio performance, and operational growth, providing actionable insights. Conduct business reviews to assess operational efficiency and propose enhancements. Cross-Functional Collaboration Partner with the Product and Engineering teams to test and refine platform features for improved efficiency. Support the Partnerships team with onboarding and managing partner relationships. Collaborate with the Country Head and other teams during Jia events and strategic initiatives. Global Exposure Coordinate with our Kenya team to align best practices and drive cross-market operational excellence. Participate in cross-regional projects, gaining hands-on experience in diverse fintech environments. Who You Are The ideal candidate: Experienced Professional: You have 2-3 years of experience in operations, fintech, banking, or a related field, with a proven track record of supporting operational tasks. Detail-Oriented: You take pride in your work, ensuring that tasks are completed accurately and efficiently, with minimal errors. Problem-Solver: You’re proactive in identifying inefficiencies in processes and are driven to find solutions that improve workflows and operational outcomes. Customer-Focused: You’re passionate about delivering excellent service and enjoy resolving customer issues, ensuring satisfaction at all touchpoints. Data-Driven: You enjoy working with data and analytics to support decision-making and performance tracking, always looking for ways to use insights to drive improvements. Adaptable Team Player: You thrive in fast-paced, collaborative environments and are comfortable juggling multiple tasks and responsibilities simultaneously. A background in business, finance, or economics is preferred, though a strong willingness to learn and adapt is equally important. Why This Role is Exciting Global Perspective: Work closely with teams in the Philippines and Kenya, gaining firsthand insights into diverse markets and operational strategies. Broad Exposure: Get involved in all aspects of operations, partnerships, and product initiatives, building a holistic skill set. Mission-Driven Work: Be part of a company that’s creating real impact for SMEs and underserved communities. Career Growth: Access opportunities to take on more responsibilities and develop expertise in fintech operations. Innovative Culture: Join a team that values learning, collaboration, and making a difference. Benefits of Joining Jia International Collaboration: Work with global teams and gain exposure to operations in both Kenya and the Philippines. Skill Development: Build expertise in fintech operations, analytics, and cross-functional collaboration. Impactful Work: Contribute to meaningful initiatives that empower SMEs and drive economic growth. Supportive Team: Be part of a fun, dynamic, and inclusive team passionate about making an impact. What Success Looks Like Within the first 3 months, you’ll: Have mastered the key operational processes and established strong collaboration with teams in both the Philippines and Kenya. Have contributed to refining workflows and provided valuable insights based on data analysis, resulting in operational improvements. Played a key role in supporting cross-functional projects and enhancing operational efficiency. About Jia At Jia, we’re redefining financing for small and medium-sized enterprises (SMEs) in emerging markets. By offering blockchain-based financing and other flexible financial services, we empower entrepreneurs to take control of their financial futures. Our mission? Close the $5 trillion credit gap for SMEs while fostering innovation, inclusivity, and impact. We’re backed by top fintech and crypto investors and guided by a team of passionate problem-solvers we proudly call Jia-raffes. Jia is a global team spanning Los Angeles, Manila, and Nairobi, united by our belief in breaking barriers and building bridges for underserved entrepreneurs. Ready to grow your career in fintech and be part of a global mission to empower SMEs? Email your resume and a note about why this role excites you to Join Jia. Be part of the solution. #J-18808-Ljbffr