Call Booker

Job Detail

• Job ID 13208
• Job ID HR60426
• Salary $2000 - $2500

Job Title: Call Booker (Sales-Oriented CSR) Location: Remote (LATAM / Philippines preferred)Salary Range: 2000 – 2500 USD/month + performance incentives (spiffs)

Work Schedule: Full-time, 08:00 AM – 05:00 PM EST (Training schedule: Mon – Fri, 09:00 AM – 05:00 PM CST; weekend shifts may be required after ramp-up)NOTE: INDEPENDENT CONTRACTOR POSITION About the Company:

Sagan represents a fast-growing home services company operating in a high-demand, fast-paced environment. The team is performance-driven, metrics-focused, and committed to operational efficiency and rapid customer response times.

Position Overview

This is not a traditional customer service role; it is a high-volume, sales-oriented Call Booker position focused on converting inbound and outbound leads into booked service appointments as quickly and efficiently as possible. The ideal candidate is direct, fast-paced, and driven by performance metrics, with a strong ability to control conversations and move customers toward booking within minutes.

Key Responsibilities

• High-Volume Call Handling: Handle high daily volumes of inbound calls and make 100–200 outbound calls for promotions, missed calls, and lead follow-ups.
• Appointment Booking: Efficiently schedule service appointments using ServiceTitan while keeping call times to a 2–5 minute target.
• Lead Conversion: Respond rapidly to inquiries from multiple channels (e.g., Yelp, Angi) and follow call scripts to guide prospects toward booking.
• CRM & Record Keeping: Accurately document all call details, customer notes, and booking information in the CRM.
• Message Routing: Promptly route specialized customer requests and messages to appropriate internal team members.

Qualifications

• English Fluency: Fluent, clear English with minimal to no accent suited for direct U.S. customer calls (non-negotiable).
• Critical Thinking: Strong logical reasoning, critical-thinking skills, and the ability to control conversations under pressure.
• Experience: Proven track record in high-volume call handling, sales, or appointment booking roles.
• Technical Equipment & Workspace (Mandatory):
• A quiet, dedicated workspace with minimal to no background noise.
• A noise-canceling headset or noise-canceling software (e.g., Krisp).
• A reliable backup internet connection and backup power source.
• High-speed internet (at least 100 Mbps).
• Adaptability: Tech-savvy, comfortable working on camera during training, and open to continuous feedback and schedule shifts.

Nice-to-Haves

• Previous hands-on experience using ServiceTitan or similar home services CRMs.
• Background in residential home services, plumbing, septic, or field service industries.
• Prior experience in outbound sales, cold calling, or appointment setting.

Resume Submission Guidelines

To help us review your application efficiently, please submit your resume in text-based PDF format only.

Avoid uploading scanned documents, image files (JPG/PNG), or Word documents (DOC/DOCX) format to prevent your application from being overlooked.

Important: For timely processing, both your resume and introductory video must be submitted in English.