Healthcare Intake Agent

We’re Hiring: Healthcare Intake Agents (In-Office, Urdaneta City) We’re looking for detail-oriented and empathetic Healthcare Intake Agents to support inbound patient calls and help coordinate medical care for U.S.-based clients. This is a full-time, onsite night shift role at our Urdaneta City operations hub — ideal for someone with strong communication skills, a calm demeanor, and a desire to make a difference in the healthcare space. If you have a background in BPO, medical reception, or customer service — and you’re ready to be part of a growing team — we’d love to meet you What You’ll Be Doing Patient Interaction Answer incoming patient calls, chats, or emails with professionalism and care Collect personal, medical, and insurance information accurately Use screening guidelines to triage cases based on urgency Provide clear explanations on next steps or appointment details Scheduling & Coordination Schedule home visits or virtual consultations using digital systems Coordinate appointment availability across time zones and providers Follow up with patients for missing information or clarifications Ensure accurate data entry in EHR / CRM tools Documentation & Compliance Maintain up-to-date records in secure databases Ensure all data collection is HIPAA-compliant Flag and escalate any urgent or unclear cases to the supervisor Team Collaboration Participate in shift handovers and daily team huddles Collaborate with U.S. client teams to ensure seamless patient service Report any issues, feedback, or trends to management for improvement Must-Have Qualifications 1–2 years experience in a BPO, clinic, or similar role (healthcare preferred) Excellent spoken and written English communication Confident using computers, CRMs, or scheduling tools Ability to stay calm and courteous under pressure Detail-oriented and organized, especially when handling sensitive data Comfortable working night shift hours (e.g., 9:00 PM – 6:00 AM) Residing in or near Urdaneta City, Pangasinan Willing to work onsite at 2F, S&P Building, MacArthur Hwy, Urdaneta City (not a remote role) Preferred Qualifications Familiarity with HIPAA compliance or medical records Background in medical front desk, nursing, or allied health Experience working on U.S. accounts or in healthcare outsourcing Typing speed of 40+ WPM with high accuracy Familiarity with tools like Zendesk, Athenahealth, Salesforce, or similar #J-18808-Ljbffr