Healthcare Intake Agent

We’re Hiring: Healthcare Intake Agents (In-Office, Urdaneta City)

We’re looking for detail-oriented and empathetic Healthcare Intake Agents to support inbound patient calls and help coordinate medical care for U.S.-based clients. This is a full-time, onsite night shift role at our Urdaneta City operations hub — ideal for someone with strong communication skills, a calm demeanor, and a desire to make a difference in the healthcare space.

If you have a background in BPO, medical reception, or customer service — and you’re ready to be part of a growing team — we’d love to meet you

What You’ll Be Doing

Patient Interaction

• Answer incoming patient calls, chats, or emails with professionalism and care
• Collect personal, medical, and insurance information accurately
• Use screening guidelines to triage cases based on urgency
• Provide clear explanations on next steps or appointment details

Scheduling & Coordination

• Schedule home visits or virtual consultations using digital systems
• Coordinate appointment availability across time zones and providers
• Follow up with patients for missing information or clarifications
• Ensure accurate data entry in EHR / CRM tools

Documentation & Compliance

• Maintain up-to-date records in secure databases
• Ensure all data collection is HIPAA-compliant
• Flag and escalate any urgent or unclear cases to the supervisor

Team Collaboration

• Participate in shift handovers and daily team huddles
• Collaborate with U.S. client teams to ensure seamless patient service
• Report any issues, feedback, or trends to management for improvement

Must-Have Qualifications

• 1–2 years experience in a BPO, clinic, or similar role (healthcare preferred)
• Excellent spoken and written English communication
• Confident using computers, CRMs, or scheduling tools
• Ability to stay calm and courteous under pressure
• Detail-oriented and organized, especially when handling sensitive data
• Comfortable working night shift hours (e.g., 9:00 PM – 6:00 AM)
• Residing in or near Urdaneta City, Pangasinan
• Willing to work onsite at 2F, S&P Building, MacArthur Hwy, Urdaneta City (not a remote role)

Preferred Qualifications

• Familiarity with HIPAA compliance or medical records
• Background in medical front desk, nursing, or allied health
• Experience working on U.S. accounts or in healthcare outsourcing
• Typing speed of 40+ WPM with high accuracy
• Familiarity with tools like Zendesk, Athenahealth, Salesforce, or similar