Staff Engineer, QM Customer Quality Management

3 weeks ago

Calamba, Philippines Ams Osram Full time
  • Responsible for Quality Engineering of Process/Product Change Qualifications in course of PCNs. Develops Qualification Plan, plans and oversees execution, creates Qualification Reports.
  • Responsible for Customer Complaint Management, leading the 8D team. Performs failure analysis, structured problem solving, and 8D reporting. Ensures thorough implementation and effectiveness of corrective actions.
  • Proven ability to be part of the Task Force team in solving Customer Failure Analysis Request FARs/customer issues – drives Root Cause Analysis, Initiates and drives the implementation of containment/corrective actions
  • Crisis Management – Lead crisis team for major customer excursions (FARs on high-volume products); Manage and align all activities for customer excursions including EFA, PFA, root cause analysis and definition of corrective actions; Communicate results and activities to customer
  • Responsible for reliability assessment for suspect materials.
  • Provides Quality Engineering support and work with internal stakeholders to resolve quality issues at customer side and improve product quality in the field
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