Salesforce Marketing Cloud Lead | Part Time | WFH

Platintel is one of Australia's fastest growing companies. We build intelligent global teams for SME, midmarket, and enterprise businesses, combining full-service offshoring with AI consulting. Our delivery centres span the Philippines, India and Indonesia.

This is a part time, work from home, day shift role. Hours are flexible (for example 3–4 hours a day, or 2 full days a week) and must overlap with Australian business hours (9:00 AM – 5:00 PM AET, roughly 6:00 AM – 3:00 PM Manila time depending on daylight saving).

Our client is an ASX-listed Australian retail and e-commerce brand and one of the world's largest body piercing providers, with stores across Australia and New Zealand.

We are seeking a highly skilled Salesforce Marketing Cloud Lead with excellent English to own our client's email and customer journey program. This is a senior, hands-on role for an expert who can build, send and improve campaigns with little supervision.

About the Role

• Own the client's Salesforce Marketing Cloud (SFMC) platform end to end, from build through to send and reporting

• Build, maintain and improve multi-step customer journeys in Journey Builder and Automation Studio, including welcome, post-purchase, appointment, abandoned cart, win-back and loyalty programs

• Create and send EDMs for product launches, promotions and in-store events, using AMPscript, HTML, CSS and Content Builder

• Build audience segments using filters, SQL queries and data extensions in Contact Builder, so the right message reaches the right customers across stores and online

• Manage data flows between SFMC, Salesforce and e-commerce and booking platforms, and keep customer data accurate

• Look after email deliverability, sender authentication and list hygiene, in line with the Australian Spam Act 2003, the Privacy Act 1988 and New Zealand requirements

• Diagnose and fix platform, data and send issues, acting as the go-to expert for the marketing team

• Report on journey and campaign performance, and turn the results into clear recommendations

• Document builds, templates and processes so the platform is easy to maintain

• Recommend platform improvements, including practical use of SFMC AI features and other AI tools

What You'll Bring

• Minimum 5 years of hands-on Salesforce Marketing Cloud experience, including Journey Builder, Automation Studio, Email Studio and Contact Builder

• Proven experience building journeys, creating EDMs and building segments with filters and SQL for large customer databases

• Strong AMPscript, HTML and CSS skills

• Excellent English communication skills, verbal and written, with the ability to explain technical topics to non-technical stakeholders

• Experience working with Australian, New Zealand or other Western businesses

• Experience in retail, e-commerce or multi-site consumer brands is highly regarded

• Strong attention to detail with segmentation logic, data and sends

• Able to work independently and manage your own workload in a part time role

• Salesforce Marketing Cloud certifications (Email Specialist, Consultant or Developer) are a plus

• Experience with SSJS, SFMC APIs, Marketing Cloud Connect, CloudPages, Marketing Cloud Personalisation or Data Cloud is a plus

• Familiarity with GA4, SPF, DKIM and DMARC is a plus

What we Offer

• Work for one of Australia's fastest growing outsourcing companies

• PHP 80,000 – 90,000 per month for a part time role

• Flexible part time hours, day shift

• Permanent work from home

• 10 days PTO per year

• HMO Day 1 (Primary and Dependent)

• Quarterly Massages

• Regular team building and company activities

• Unlimited opportunities for employee referral incentives

• Diverse and supportive work environment

• Brand new IT equipment