HR Shared Services Representative

Lattice Overview

Lattice is a worldwide community of engineers, designers, and manufacturing operations specialists in partnership with world-class sales, marketing, and support teams, who are developing programmable logic solutions that are changing the industry. Our focus is on R&D, product innovation, and customer service, and to that focus, we bring total commitment and a keenly sharp competitive personality. Energy feeds on energy. If you flourish in a fast paced, results-oriented environment, if you want to achieve individual success within a "team first" organization, and if you believe you can contribute and succeed in a demanding yet collegial atmosphere, then Lattice may well be just what you’re looking for.

Job Description

Are you a detail-oriented HR professional who thrives on solving problems and making processes run smoothly? We’re looking for an HR Shared Services Representative to join our team as a key point of contact for employees, managers, and candidates across the full employee lifecycle. In this role, you’ll be at the heart of our HR operations — handling everything from Workday transactions and benefits support to recruiting coordination, onboarding, and compliance activities. If you’re organized, personable, and energized by variety, this is a great opportunity to build broad HR expertise while making a direct impact on the employee experience.

Key Responsibilities

• Serve as Tier 1 and Tier 2 point of contact for employee inquiries submitted via the HR ticketing system (Workday Help), responding within established SLAs
• Partner with employees and managers as a first point of contact for employee life cycle transactions in Workday - including job changes, terminations, leave of absence initiations, and personal data updates - guiding them through self-service processes and ensuring accurate and timely completion
• Generate and distribute employment verification letters, offer letters, and other HR correspondence
• Support benefits administration by assisting employees with enrollment questions, life event changes, and vendor escalations
• Contribute to the development and maintenance of HR knowledge base articles and SOPs
• Support internal and external audit processes by pulling data from Workday, organizing documentation, and preparing materials for review

Recruiting Coordination and Onboarding

• Partner with Recruiters and Hiring Managers to schedule interviews across all levels, including complex multi-panel and executive interviews across time zones, ensuring a seamless and professional experience for all participants
• Serve as the primary point of contact for candidates throughout the interview process, proactively communicating scheduling details, next steps, and status updates to maintain a high-quality candidate experience
• Manage interview logistics end-to-end, including coordination of virtual and on-site interview arrangements, interviewer briefing materials, and timely resolution of scheduling conflicts or changes
• Coordinate background checks, references, and pre-employment screening with third-party vendors
• Prepare and send offer letters in coordination with the Recruiting and Total Rewards teams
• Support new hire onboarding initiation, including Workday onboarding task assignment and Day 1 readiness coordination
• Assist with recruiting programs such as internship coordination, campus recruiting events, or referral program administration

Employee Experience

• Support HR-owned employee experience initiatives by collecting, organizing, and summarizing employee feedback data from surveys, onboarding check-ins, and lifecycle listening programs
• Assist with the maintenance and updating of HR-owned employer brand and employee-facing content on SharePoint, the intranet, and other internal platforms, ensuring materials are current, accurate, and accessible
• Compile and format employee experience and engagement data for periodic reporting to HR leadership, organizing findings and flagging notable trends for review
• Coordinate logistics for employee experience programs, recognition initiatives, and HR-sponsored communications campaigns, supporting HR leadership with scheduling, distribution, and follow-up tracking

Right to Work & Work Authorization

• Administer the Right to Work / Work Authorization process for all new hires outside of the US in accordance with requirements
• Manage re-verification tracking for employees with temporary work authorization, proactively initiating the re-verification workflow ahead of expiration dates
• Support self-audit activities by pulling records, organizing documentation, and flagging discrepancies for review and remediation

Qualifications and Experience

• 2 to 4 years of