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The job descriptions below have been refined for clarity and structure while preserving the original information. Sections use

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• elements. Presentational tags and extraneous boilerplate have been minimized. Expiry status is indicated if applicable. Job 1 — Help Desk Support (Cebu City, Central Visayas)

  Salary: ₱600,000 - ₱1,200,000

  Company: Advanced World Systems Inc. • Employment Type: Full time

  Posted: Today

  Overview

  Advanced World Systems Inc. is hiring a Full-time Help Desk Support role in Cebu City, Central Visayas. Apply now to be part of our team.

  Job Description

  • Command Center/Helpdesk: central point of contact for all support, troubleshooting & incident management; first responders ensuring timely attention to issues & escalations.
  • Shifts: 24/7 coverage including holidays and weekends; liaise with engineering & application departments to resolve problems for internal and external customers.
  • Responsibilities:
    • Track customer queries and resolve issues promptly.
    • Attend to alerts, escalations, and issues; document timely.
    • Stay informed of failures, issues, and business readiness for company and customers.
    • Update and monitor daily business readiness tracking and generate daily/regular reports.
    • Review systems and recommend improvements; work with a team of technical support engineers and specialists.
    • Work on a 24/7 shift (including holidays and weekends).
    • Report to Command Center Engineering Manager of the Platform Department.
    • Experience with Linux/Windows; minimum 7 years related experience; willing to work onsite.
  Job 2 — Help Desk Support (Makati City)

  Location: Makati City

  Overview

  The Help Desk Support will serve as the first point of contact for clients' inquiries related to Life Insurance, HMO/Medical benefits, and Personal Accident Insurance. This role ensures timely resolution, accurate information, and efficient coordination with providers and internal departments.

  Key Responsibilities

  • Respond to queries related to insurance benefits, coverage, eligibility, and claims procedures.
  • Provide accurate information on Life, HMO/Medical, and Personal Accident policies; guide through claim filing and benefit availment.
  • Coordinate with providers for enrollment, renewals, endorsements, and claim resolutions; escalate as needed.
  • Maintain employee insurance records; ensure accuracy and confidentiality.
  • Generate reports on insurance utilization, claims, and ticket resolution; contribute to process improvements.
  • Assist in creating FAQs and communications to educate employees on benefits; participate in orientations as needed.

  Qualifications

  • Bachelor's degree in Business Administration or a medical-related field.
  • 1–2 years of experience in help desk or benefits administration (insurance handling preferred).
  • Familiarity with Life, HMO/Medical, and Personal Accident Insurance policies and processes.
  • Strong communication and interpersonal skills; proficient with MS Office and HRIS/help desk systems.
  • Detail-oriented, organized, and able to manage multiple tasks in a fast-paced environment.
  • Ability to handle sensitive information with professionalism; customer-service oriented.

  Job Types: Full-time, Permanent

  • Company events
  • Health and life insurance
  • Promotion to permanent employee
  Job 3 — Help Desk Support (Multiple Roles)

  Notes: Various postings across different locations with similar responsibilities for help desk support, including 24/7 coverage and on-site requirements.

  • Locations include Makati City, Mandaluyong, Taguig, and other NCR/PH sites.
  • Typical responsibilities include responding to user inquiries, troubleshooting hardware/software, ticketing, and collaboration with IT teams/vendor support.
  • Common requirements include 1+ year IT/Help Desk experience, familiarity with ServiceNow or similar tools, and strong communication skills.
  Job 4 — Offshore IT Help Desk Support (Level II)

  Location: Remote / Offshore

  Summary

  Offshore/Remote IT Helpdesk Support Level II for MSP with experience in Windows workstations/servers, networking, and vendor hardware/software.

  Duties & Responsibilities

  • End-user assistance; handle Windows desktop issues; assist with Windows servers.
  • Monitor alert systems; respond to escalations; new user onboarding; network services installation.
  • LAN/WAN installation and maintenance; network hardware support.

  Qualifications

  • 3+ years in IT help desk or similar roles; MSP background required.
  • Experience with remote management tools (ConnectWise, Kaseya, Ninja), PSA/ticketing (Autotask).
  • Knowledge of network/firewall administration (SonicWall, Meraki); strong customer service and communication skills.
  Note on Expiry

  Some postings indicate current availability; if a posting is clearly closed (e.g., “Position filled” or “No longer accepting applications”), IsExpired would be true. This data set does not consistently indicate expiry; treat individual postings as active unless stated otherwise.