Radiant Senior Analyst

3 weeks ago

Philippines Healthtech Inc Full time
The Epic Application Management Senior Analyst provides EHR design, build, testing and advanced troubleshooting services for Nordic’s more complex clients. They are growing in their technical and soft skills. They perform most of the day-to-day work for our clients with oversight and assistance from Senior Application Advisors.**KEY RESPONSIBILITIES*** Understanding moderately complex system setup, and able to explain and communicate that setup in ways that are easy to understand for internal staff and day-to-day customer counterparts**Skills and Experience*** Post-secondary education or equivalent experience, requiredTaking on new responsibilities and challenges to continually grow and develop skills to meet the evolving needs of Managed Services and our customersSeeking opportunities to delegate and explain less complicated tasks to peers and less-experienced team members; guiding and overseeing the completion of delegated tasks1+ year of experience implementing, training, or supporting EHR modules Ability to apply problem solving skills Excellent communication skills, written and verbal Strong attention to detail and ability to organize Prior experience with ticketing systems and change management processes Knowledge of Information Technology Infrastructure Library (ITIL) processes, previous management and project management experience, and participation in previous systems implementations, preferred Ability to take on-call rotations outside of core business hours, including nights and weekendsAbility to travel up to 10%
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