Healthcare CSR | HMO on Day 1 + Weekends Off

2 days ago

quezon city, metro manila, Philippines iFive Inc. Full-time

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Maintain time-service, quality and production goals using good work queue management and customer service skills Maintain a high level of customer service skills.
Present a friendly and professional demeanor Protect the security of medical records to ensure that confidentiality is maintained, in observance of the HIPAA Compliance Policy
Handles a high volume of continuous telephone calls and gathers needed information in a timely manner. Method of transmission can either be inbound or outbound.
Performs multiple tasks simultaneously Perform both individually and as a team to meet daily production expectations Use appropriate judgment in upward communication regarding customer issues
Display excellent verbal and written English language skills, particularly strong business writing skills
Display ability to use the computer with windows, including MS office applications, electronic mail, internet

At least 6 months of any BPO experience, medical/healthcare or outbound experience is a plus (but not required)
HS or SHS graduates are acceptable to apply as long as they have BPO experience
Willing to work for night shift schedule, weekends off
Willing to work in Bridgetowne, QC
Can start ASAP