WFH Customer Support Agent
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Job Overview
Our client is seeking two virtual assistants to fill Customer Support Agent roles. In this position, team members will handle customer communications, appointment scheduling for plumbing repairs, job quoting, and general administrative support.
Schedule: Monday - Friday, 8:00 AM - 5:00 PM PST, with 1 hour unpaid break (40 work hours per week)
Responsibilities:
Inbound & Outbound Calling: Act as the primary point of contact for customer inquiries, conduct call intake, ask general screening questions, and schedule appointments for plumbing repairs.
Call Escalation: Triage urgent customer issues and elevate calls to internal team members as necessary.
Quoting & Scheduling: Prepare service estimates, manage technician calendars, and coordinate scheduling details.
Email Communication: Manage inbound and outbound email correspondence with clients in a timely and professional manner.
Billing Assistance: Provide administrative support with billing, invoicing, and updating client account documentation as needed.
Requirements & Qualifications:
Ability to work standard hours and start at 6:00 AM during the initial 1–2 weeks of training.
Background in customer service, call handling, administrative support, or dispatch (preferably within trade or service-based industries like plumbing).
Ability to navigate CRM databases, email tools, and trade software systems (e.g., Zendesk, ServiceTitan, Housecall Pro).
Strong de-escalation skills, high attention to detail, and a proactive approach to task management.
Independent Contractor Perks
- Permanent work from home
- Immediate hiring
- Health Insurance Coverage
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