Data Services Associate

A LITTLE BIT ABOUT Boldr Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world. We are a global team, united by our desire to connect diverse people with common values for boldr impact. We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner. LET’S START WITH OUR VALUES Meaningful connections start with AUTHENTICITY We do our best work by being CURIOUS We grow by remaining DYNAMIC Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE At the heart of great partnerships we’ll always find EMPATHY WHAT IS YOUR ROLE As a Data Services Associate, you will become a subject matter expert of the client’s onboarding policies, procedures, product features, and internal workflows and apply this knowledge when reviewing a user’s account to determine eligibility to use the platform. You will act as part of a central team engaging with hosts and scaling the client’s supply of unique locations. WHY DO WE WANT YOU We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic. WHAT WILL YOU DO Execute processes assigned by the client and/or management. Ensure defined productivity targets are met. Ensure defined quality targets are met. Review and onboard submissions from start to finish and appropriately document feedback and outreach. Collaborate with internal teams to drive requirements to go live, strategy, and optimization of the onboarding process to ensure optimum host experience and a healthy marketplace. Review and take action on accounts for potential violation of our Community Guidelines or Terms of Use. Handle high volumes of host-facing support tickets and submissions while providing friendly and efficient service. Identify process improvement opportunities as they arise. Report process deficiencies to ensure accurate execution of tasks. Create and finish projects assigned by the client. Manage updated sales records and opportunity status in Salesforce. WHAT WE’LL LIKE ABOUT YOU YOU ARE… Curious and authentic, just like us #beboldr. An analytical and critical thinker, with an eye for even the most minute of details. Passionate about client satisfaction. YOU HAVE… Bachelor's / College Degree in any field you’re passionate about At least 1+ years of full-time user onboarding, sales, operations, account management, customer success, or related experience. Basic knowledge of cloud-based applications such as Google Drive, Google Sheets, Google Docs, and MS Office applications. Excellent written/verbal communication skills. PREFERRED… Experience using CRM tool(s) like Salesforce and Zendesk. Proficiency with Notion and Slack. Strong conflict resolution and problem-solving skills with the ability to work autonomously with multi-functional teams. Strong written communication skills and knowledge to recall and coherently summarize complex issues and situations. Motivation, drive, and a self-starting attitude. Experience working with a fast-growing start-up. Ability to understand customer needs and meet those needs with product knowledge. Good time management with strong organizational skills. WHAT WE OFFER Private Health Insurance Paid Time Off Work From Home Training & Development Mental Health Program Philhealth Coverage #J-18808-Ljbffr