Engineer

3 weeks ago

Antipolo, Philippines Movate Technologies Services Limited Full time

Job title : Customer Service Representative Location: East 5Gate Business Center Masinag AntipoloCity, PH(Onsite) Education: High School Diploma Experience: 0-1+ years of experience in Customer ServiceRole No of Openings: 100+ Summary: · Handlecustomer queries/issues through voice and/or non-voice transactions,demonstrating attentive listening and effective communication skills to ensurecustomer satisfaction. · Identifyand assess customer needs by actively listening and asking relevant questions,following established processes and guidelines to provide accurate and timelyresolutions. · Maintainnecessary documentation of each interaction with customers, ensuring accuraterecording of details, actions taken, and resolutions provided. · Updatecustomer accounts and profiles as required, ensuring accurate and up-to-dateinformation is maintained to support efficient and personalized customerservice. Roles and Responsibilities: · Acquireand maintain a comprehensive understanding of the company's products,processes, and policies, enabling you to provide accurate and relevantinformation to customers. · Collaborateeffectively with team members and other departments to ensure seamless customerexperience and prompt resolution of customer issues. · Meet orexceed assigned performance goals, including but not limited to quality scores,customer satisfaction ratings , and adherence to schedules · Continuouslystrive to enhance product knowledge and customer service skills through ongoingtraining and learning opportunities. Required Skills: · At least 6months of professional customer service experience · Flexibilityto work any hours between night or morning shifts andduring weekends and holidays · Must beorganized and detail-oriented with a strong focus on providing superiorCustomer Service. · Excellentwritten and verbal communication skills, capable of explaining technical issuesin a comprehensive manner · Strongtime management skills that enable you to perform and deliver results with highwork volumes. · A flexibleteam player who is willing to do ad-hoc tasks, quickly shift work priorities,and take on additional tasks as needed. · Enthusiasticand positive attitude, with a strong desire to learn all aspects of thebusiness. · Must beable and willing to operate in a 24/7 shift work environment. Desired Skills: Strong command of the English language Ability to efficiently multitasking Previous phone, chat, and email experience preferred. Fast and accurate typing Self-motivated Basic computer knowledge Aptitude for learning, understanding, and conveying services to members. #J-18808-Ljbffr

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