
Department Head, Complaints, Investigation and Fulfillment
2 weeks ago
Department Head, Complaints, Investigation and Fulfillment Responsible for ensuring all customer complaints and requests are served within the service level standards to the satisfaction of the cardholder Develops strategies that will improve service level of complaints/requests, fulfillment and integrate the fulfillment process and strategies Handles complex customer complaints particularly those endorsed by BSP Analyzes the reports/data as a tool to improve service and efficiency of process in support to the objective of the management to promote service excellence Oversees various activities assigned to the division to support projects and programs of management Collaborates with teams across the organization to deliver the best service for our cardholders, and address customer pain points Job Requirements Bachelor’s Degree preferably in Psychology, Industrial Engineering or any Management degree Has commercial awareness, acquired by having at least three (3) years work experience in a financial institution; experience in servicing customers is a plus Skills necessary to be effective and enjoy the role are strong communication skills, resilience, problem solving and conflict resolution Strong leadership and coaching skills RCBC Bankard Services Corporation is an equal opportunities employer. #J-18808-Ljbffr
-
Pasig, National Capital Region, Philippines RCBC Bankard Services Corporation Full time ₱1,500,000 - ₱2,500,000 per yearJob PurposeResponsible for ensuring all customer complaints and requests are served within the service level standards to the satisfaction of the cardholderDevelops strategies that will improve service level of complaints/requests, fulfillment and integrate the fulfillment process and strategiesHandles complex customer complaints particularly those endorsed...
-
Complaints Officer
3 weeks ago
Pasig, Philippines Hytech Full timeHytech Pasig, National Capital Region, Philippines Human Resources Professional | Diverse Sector Hiring Who we are: About Hytech: Hytech is a leading management consulting firm headquartered in Australia and Singapore, specializing in digital transformation for fintech and financial services companies. We provide comprehensive consulting solutions, as well...
-
Complaints Escalation Specialist
1 week ago
Pasig, National Capital Region, Philippines Hytech Full time ₱300,000 - ₱600,000 per yearWho we are:About Hytech:Hytech is a leading management consulting firm headquartered in Australia and Singapore, specializing in digital transformation for fintech and financial services companies. We provide comprehensive consulting solutions, as well as middle- and back-office support, to empower our clients with streamlined operations and cutting-edge...
-
Quality Assurance Manager
4 weeks ago
Pasig, Philippines Matapat Pilipino Security & Investigation Agency, Inc. Full timeOverview Leads the Quality Assurance department and investigates escalated cases involving violations or non-compliance. Develops strategies to improve quality across operations. Qualifications Bachelor's degree in Business Administration, Criminal Justice, Quality Management, or a related field. Preferably with a Certified Security Profession and Security...
-
Fraud Investigator
2 weeks ago
Pasig, National Capital Region, Philippines CARE Full time ₱2,000,000 - ₱2,500,000 per yearCARE recognizes that fraud and corruption are prevalent issues, have harmful effects on employees, the organization, and society, and threaten our vision. CARE does not tolerate fraud or corruption by staff or related third parties, including its agents, consultants, vendors, partners, or counterparts. The allegations of fraud and corruption must be...
-
Credit Investigator/Collector
1 week ago
Pasig, National Capital Region, Philippines AGnP Corporation Full time ₱900,000 - ₱1,200,000 per yearAbout the role At AGnP Corporation, we are seeking an experienced and driven Credit Investigator/Collector to join our Accounts team. This is a full-time position based in Pasig City, Metro Manila. In this strategic role, you will be responsible for investigating and collecting on outstanding customer accounts, playing a vital part in maintaining our...
-
Sales Support Assistant
2 weeks ago
Pasig, National Capital Region, Philippines Fastronics Sales and Services Inc Full time ₱250,000 - ₱350,000 per yearProvide administrative support including preparing and sending quotations, sales reports, and correspondence.Respond to customer inquiries via email, phone or chat in a timely and professional manner.Process sales orders, update customer records, and monitor delivery schedules.Coordinate with internal departments (e.g., logistics, finance, technical support)...
-
Quality Assurance Officer
4 weeks ago
Pasig, Philippines Marygracecafe Full timeQuality Assurance Officer (Restaurant Auditor) In charge of conducting routine audit and inspections of Café and Kiosk Operations for Food Safety, Quality and Sanitation Compliance. Verification of compliance on sanitation laws, regulatory requirements, and Food Safety and Quality Management Systems. Conducts investigation on Food Safety, Quality and...
-
Head of Admin and HR Administration
2 weeks ago
Pasig, Philippines Azeus Systems Limited Full timeJoin to apply for the Head of Admin and HR Administration role at Azeus Systems Limited The successful candidate will collaborate with Management to identify and deliver the required administrative support for the organization, review company policies, and recommend and develop company policies to increase efficiency in the workplace. Responsibilities:...
-
Sales Support Assistant
2 weeks ago
Pasig City, Philippines FASTRONICS SALES AND SERVICES INC., Full timeProvide administrative support including preparing and sending quotations, sales reports, and correspondence. Respond to customer inquiries via email, phone or chat in a timely and professional manner. Process sales orders, update customer records, and monitor delivery schedules. Coordinate with internal departments (e.g., logistics, finance, technical...