Department Head, Complaints, Investigation and Fulfillment

2 weeks ago


Pasig, Philippines RCBC Bankard Services Corporation Full time

Department Head, Complaints, Investigation and Fulfillment Responsible for ensuring all customer complaints and requests are served within the service level standards to the satisfaction of the cardholder Develops strategies that will improve service level of complaints/requests, fulfillment and integrate the fulfillment process and strategies Handles complex customer complaints particularly those endorsed by BSP Analyzes the reports/data as a tool to improve service and efficiency of process in support to the objective of the management to promote service excellence Oversees various activities assigned to the division to support projects and programs of management Collaborates with teams across the organization to deliver the best service for our cardholders, and address customer pain points Job Requirements Bachelor’s Degree preferably in Psychology, Industrial Engineering or any Management degree Has commercial awareness, acquired by having at least three (3) years work experience in a financial institution; experience in servicing customers is a plus Skills necessary to be effective and enjoy the role are strong communication skills, resilience, problem solving and conflict resolution Strong leadership and coaching skills RCBC Bankard Services Corporation is an equal opportunities employer. #J-18808-Ljbffr



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