Hub Coordinator

4 days ago

Manila, Philippines SPX Express Full time

Hub Coordinator - Operations, SPX Express (Tagoloan)

SPX Express Manila, National Capital Region, Philippines

Responsibilities
  • Assists in the day-to-day hub operation (both last mile and first mile activities), including parcel inbounding, sorting, rider dispatch, receiving of in-transit parcels, and inventory control.
  • Conducts team briefing and documents minutes of the meeting.
  • Supports in monitoring the hub's performance by ensuring high productivity levels and Hub KPI’s are efficiently met.
  • Creates, reviews and validates reports of the Hub.
  • Assists Customer Support team in call outs to solve customer support escalations.
  • Implements process improvement initiatives & projects geared towards increasing hub productivity.
  • Handles payment transactions and other payment processes.
  • Coordinates with agency coordinators in overseeing agency teams.
  • Other tasks related to the operations of the Hub.
Qualifications
  • Bachelor’s Degree Holder.
  • At least 3 years related experience in Logistics, Warehouse and Distribution. Experience in e-commerce fulfillment is an advantage.
  • Has held a leadership role preferably in a warehouse or hub environment.
  • Experience in payments processing or similar function.
  • Intermediate proficiency in Microsoft Office (Word, Excel and Powerpoint).
  • Willing to be assigned anywhere in the designated Cluster.
  • Able to do shift work depending on agreed team schedules.
  • Must have a continuous learning mindset; able to do administrative and other tasks in hub operations.
Job Details
  • Seniority level: Mid-Senior level
  • Employment type: Full-time
  • Job function: Other
  • Industries: Internet Marketplace Platforms and Technology, Information and Internet
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