Remote Family Case Manager — High-Volume Caseload
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Meadow Memorials seeks a Family Case Manager to guide families through the full service lifecycle—from contract signing to ashes return. You will own ~100 concurrent cases and coordinate with internal teams to handle transportation, documentation, cremation scheduling, and returns.
The ideal candidate is highly organized, obsessed with client experience, and a problem-solver who can navigate multiple systems (HubSpot, Aircall, Slack, GSuite) to triage and support colleagues remotely.