Remote Family Case Manager — High-Volume Caseload

5 hours ago

mexico, pampanga, Philippines Meadow Memorials Full-time

Meadow Memorials seeks a Family Case Manager to guide families through the full service lifecycle—from contract signing to ashes return. You will own ~100 concurrent cases and coordinate with internal teams to handle transportation, documentation, cremation scheduling, and returns.

The ideal candidate is highly organized, obsessed with client experience, and a problem-solver who can navigate multiple systems (HubSpot, Aircall, Slack, GSuite) to triage and support colleagues remotely.