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2 weeks ago


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National Service Manager(C) – Mindray Join to apply for the National Service Manager(C) role at Mindray . Service Delivery : Responsible for branch customer service, formulate local service strategy. Deal with customer complaints and feedback information, establish delivery process management and escalation process. Customer Management : Participate in service policies, improve customer satisfaction, improve rapport with clinical customers, and improve rapport with biomedical engineer. Business Management : Ensure the completion of the branch's service revenue tasks, improve the structure of service revenue, manage the use of expenses and compliance. Channel Building : Channel service planning and channel management strategy formulation, promote the development of channels, improve the capacity of channel service teams, build benchmark channels, platform merchants, diversified service channels, and third‑party service revenue channels. Team Management : Responsible for service team building, improve team efficiency, help employees to improve their performance, technical and professional skill, and manage the process of services in the branch. Sales & MKT Synergy : Drive the service team to help achieve sales revenue, formulate synergy mechanisms, and provide support for major marketing projects and execution. Seniority level : Director Employment type : Full‑time Job function : Other Industries : Medical Equipment Manufacturing #J-18808-Ljbffr


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