Remote E-Commerce Specialist

We are looking for a Home-Based Ecommerce Specialist to join a well-established U.S.-based home and garden retail company. In this role, you will build, maintain, and improve online stores so customers enjoy a smooth, accurate, and visually appealing shopping experience. You will keep products, pricing, and graphics up to date, handle website update requests, coordinate with integrated partners and suppliers, and support e-commerce projects from setup through launch and ongoing maintenance.

REQUIRED CORE COMPETENCIES

• Organizational & Time Management – Effectively manages multiple web store builds, update requests, and project timelines while meeting service-level agreements.

• Attention to Detail – Maintains a high level of accuracy in product listings, pricing, graphics, and checkout functionality.

• Communication Skills – Communicates clearly and professionally with clients, suppliers, integrated partners, and internal teams.

• Problem Solving & Analysis – Identifies website errors, inconsistencies, and user‑experience issues and resolves them efficiently.

• E-commerce & Technical Knowledge – Strong understanding of e-commerce platforms, web store management, and online shopping best practices.

WHAT YOU WILL DO

• Build web stores with functionality that supports the client's needs.

• Keep web stores updated with pricing, product maintenance, and graphics, and understand how each store type invoices customers.

• Oversee and update existing customer e-commerce sites based on input from an online ticketing request system.

• Review landing pages, product details, checkout processes, and all other vital e-commerce website elements for visual appeal, accuracy, and user‑friendliness.

• Collaborate with integrated partners to coordinate the integration and testing of templates and products on external systems.

• Manage project timelines for e-commerce site builds and adhere to service-level agreements for site maintenance requests.

• Coordinate the production of orders and ensure timely communication with suppliers about orders using an e-commerce platform.

• Provide administrative and project support for a variety of e-commerce projects.

• Ad hoc tasks aligned with those mentioned above.

WHAT WE LOOK FOR

• Education: Bachelor's degree in Marketing, Communications, Business Administration, or any related field.

• Experience: Minimum of 2 years in a customer service, order management, or e-commerce role.

• Language Proficiency: Strong verbal and written English communication skills.

• Working schedule: Ability to work overnight/graveyard shifts in Philippine time or within US operating hours.

• Technical Skills:

  • Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint) and Google Workspace (Sheets, Gmail, Docs).

  • Basic exposure to Adobe Illustrator, Adobe Photoshop, and Canva is ideal.

  • Direct retail or home and garden industry experience is not required; comparable e-commerce experience is beneficial.

  • Previous store‑building experience with Shopify or other platforms is a plus, but not necessary.

  • Knowledge of various e-commerce platforms (e.g., Shopify, BigCommerce) is a great advantage.

  • Familiarity with online ticketing/request systems is an advantage.

WHAT WE OFFER

• Salary Range: PHP 45,000 - 49,000

• Industry: Retail – Home & Garden (Nursery & Garden Center)

• Job Type: Full-time

• Work Shift: 8:00 AM - 5:00 PM PST (USA)

• Workdays : Monday through Friday (USA)

BENEFITS OF WORKING WITH US

• Industry‑leading salary packages

• Permanent work‑from‑home setup

• Company equipment provided

• Government‑mandated benefits employer share

• Internet stipends upon regularization

• HMO Coverage upon regularization (with an option to enroll as early as Day 1)

• PTO credits and service incentive leaves

• Major spring and winter company live events

• Monthly employee appreciation virtual events

• Company‑provided career skills training courses

• A company culture focused on your personal and professional growth

WHO WE ARE

DCX stands out as a leading BPO (Business Process Outsourcing) company tha