Store Supervisor

The GD Operations Supervisor role:

· Overall in-charge of Store or District Stores Grocery Delivery Operations

· Implements GD Operations standards

· Implements customer service improvements and strategies

· Trains and motivates staff members

· Ensures high service level

· Handles customer inquiries

· Ensures efficiency and productivity of GD Members

DUTIES & RESPONSIBILITIES

· Monitors stores/ district stores daily fulfillment and closing of orders

· Ensures there are no pending customer inquiries or complaints through monitoring complaint tracker daily

· Ensure daily manpower plan to fulfill each day’s order

· Plans, organizes, controls and schedules work activities of immediate subordinates

· Manpower Control & Development

· Promote and monitor quality service among staff through training and by acting as a positive model

· Instill the importance of excellent customer service and empower staff to use their best judgment in all customer service matters.

· Be personally available to all customers to communicate and identify their needs and/or address their questions and concerns.

· Orients, trains, and guides subordinates in the performance of duties.

· Ensures compliance by immediate subordinates to established standard operating policies and procedures, job duties and special assignments.

· Resolves and manages internal conflict of subordinates and promotes the core values of the company to inspire them and contribute to the productivity of the store GD.

· Develop a pool of potential leaders to meet the long range retail objectives of the company

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